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Testimonials at Gateway Peugeot Crewe

The testimonials below are real feedback forms.

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • good staff - friendly and considerate, helped explain things clearly
QD1. Areas Commented On
  • Ease of Making Purchase
  • Fulfilment of Commitments
  • Quality of Dealings with Sales Executive
  • Taking Ownership of Vehicle
QD5. Ease of Finding Info on Website
  • 10
QD2. Ease of Buying Process
  • 10
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QD7. Put Your Requirements First
  • 10
QC29. Comment - Relationship with Dealership
  • great service
QA29. Vehicle Satisfaction
  • 10
QA29a. Comment - Vehicle Satisfaction
  • fills our needs
QD9. Comment - More Enjoyable Experience
  • nothing
 

REVEREND DAVID HAMBLIN

Question Response
QA1. Overall Satisfaction
  • 9
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • Keith the salesman was very informative and really sold the car to us. We are both thrilled with this beautiful new 3008.
QN5. Comment - Disliked about Purchase Experience
  • We were expecting the car to be delivered end of April beginning of May. We received it the middle of June. It was for the new 3008. We ordered this vehicle end of February 2017. Too long to wait. But it is a gorgeous car!!!!!!!!!!!!!!!!
QD1. Areas Commented On
  • Ease of Making Purchase
QD5. Ease of Finding Info on Website
  • 9
QD2. Ease of Buying Process
  • 9
QD8. Comment - General
  • Yes. It was quite straight forward but a lot of paperwork.
QD9. Comment - More Enjoyable Experience
  • In all very pleased. Cannot pinpoint anything better. Thank you!!
 

MRS CHRISTINE DREDGE

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • Easy finance, excellent service, very professional and knowledgeable
QN5. Comment - Disliked about Purchase Experience
  • Nothing
QD1. Areas Commented On
  • Ease of Making Purchase
  • Fulfilment of Commitments
  • Quality of Dealings with Sales Executive
  • Taking Ownership of Vehicle
QD5. Ease of Finding Info on Website
  • 10
QD2. Ease of Buying Process
  • 10
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QD7. Put Your Requirements First
  • 10
QC29. Comment - Relationship with Dealership
  • Keith listened and really understood our requirement. Provided an excellent match to the above
QA29. Vehicle Satisfaction
  • 10
QA29a. Comment - Vehicle Satisfaction
  • Clear instructions on the components which were different from our previous vehicles.
QD8. Comment - General
  • Gateway Peugeot continue to excel in all aspects of Sales and Service. A total pleasure to do business with
QD9. Comment - More Enjoyable Experience
  • Better coffee in the showroom!!
 

MR CARALYN DUIGNAN

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • Thorough.
QN5. Comment - Disliked about Purchase Experience
  • None
QD1. Areas Commented On
  • No More Comments
 

MR MICHAEL BAILEY

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • Very open about questions asked. Looked up things for us in our presence. Kept in contact explained why certain things would happen and when. Really helpful.
QN5. Comment - Disliked about Purchase Experience
  • Nothing all good.
QD1. Areas Commented On
  • Taking Ownership of Vehicle
QC14. Presentation of Vehicle at Handover
  • 10
QA29. Vehicle Satisfaction
  • 10
QA29a. Comment - Vehicle Satisfaction
  • Explanation of instruments excellent at garage. Car has everything we expected and more. Great to drive.
QD8. Comment - General
  • NO
QD9. Comment - More Enjoyable Experience
  • Nothing our experience was most enjoyable. Pity every garage/dealership is not like Gateway Peugeot.
 

MR STEPHEN ROYLE

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • The nice approach of the sales person.
QN5. Comment - Disliked about Purchase Experience
  • Nothing.
QD1. Areas Commented On
  • Fulfilment of Commitments
  • Quality of Dealings with Sales Executive
  • Taking Ownership of Vehicle
Q15. Handed Over on Agreed Date
  • Yes, before the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QD7. Put Your Requirements First
  • 10
QC29. Comment - Relationship with Dealership
  • Great to deal with. Well informed and very knowledgeable. Great attitude.
QA29. Vehicle Satisfaction
  • 10
QA29a. Comment - Vehicle Satisfaction
  • Raised driving position, comfortable seats, smooth driving, modern technology via the i-Cockpit, excellent phone integration, fuel economy.
QD9. Comment - More Enjoyable Experience
  • Nothing of note.
 

MR DAVID ARMSTRONG

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • Very friendly and helpful, did not push me into things I didn't want.
QN5. Comment - Disliked about Purchase Experience
  • Nothing
QD1. Areas Commented On
  • Ease of Making Purchase
  • Fulfilment of Commitments
  • Quality of Dealings with Sales Executive
  • Taking Ownership of Vehicle
QD5. Ease of Finding Info on Website
  • 10
QD2. Ease of Buying Process
  • 10
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QD7. Put Your Requirements First
  • 10
QC29. Comment - Relationship with Dealership
  • Very friendly and asked all questions needed to understand what we wanted. Took my situation into consideration when agreeing the finance terms.
QA29. Vehicle Satisfaction
  • 10
QA29a. Comment - Vehicle Satisfaction
  • Very good quality vehicle.
QD9. Comment - More Enjoyable Experience
  • Nothing, was very good service and experience
 

MR SAMUEL COTTER

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • Very friendly and responsive staff
QN5. Comment - Disliked about Purchase Experience
  • it took a couple of months longer than hoped but that was due to a fire at a supplier factory in France!
QD1. Areas Commented On
  • Quality of Dealings with Sales Executive
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QD7. Put Your Requirements First
  • 10
QC29. Comment - Relationship with Dealership
  • Attitude and content knowledge
QD8. Comment - General
  • No
QD9. Comment - More Enjoyable Experience
  • Full tank of diesel
 

MR JAMES BEARD

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • SALES GUY WAS GOOD
QN5. Comment - Disliked about Purchase Experience
  • NONE
QD1. Areas Commented On
  • No More Comments
 

MR REHAN SIDDIQUI

Question Response
QA1. Overall Satisfaction
  • 9
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • Attentive salespeople who listened
QD1. Areas Commented On
  • No More Comments
 

MR ANTONY SPENCER BARKER

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QD1. Areas Commented On
  • No More Comments
 

MR TIMOTHY JONES

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • Friendly staff, no pressure
QN5. Comment - Disliked about Purchase Experience
  • Nothing
QD1. Areas Commented On
  • No More Comments
 

KATHRYN CHESTERS

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • Extremely helpful sales team who not only handled all my needs, but also helped build the excitement of the whole experience.
QN5. Comment - Disliked about Purchase Experience
  • Nothing
QD1. Areas Commented On
  • Taking Ownership of Vehicle
  • Any Other Area
QC14. Presentation of Vehicle at Handover
  • 10
QA29. Vehicle Satisfaction
  • 10
QA29a. Comment - Vehicle Satisfaction
  • As a first time buyer, the experience could not have been more fulfilling, exciting, and satisfying. Everything was easy, my needs were met at all points and my new car is amazing.
QD8. Comment - General
  • No
QD9. Comment - More Enjoyable Experience
  • No improvement necessary
 

MR GRAHAM SWINNERTON

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • Easy to deal with and helpful
QN5. Comment - Disliked about Purchase Experience
  • None
QD1. Areas Commented On
  • Quality of Dealings with Sales Executive
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QD7. Put Your Requirements First
  • 10
QC29. Comment - Relationship with Dealership
  • helpful, knowledge
 

POWER

Question Response
QA1. Overall Satisfaction
  • 8
QA31. Recommend Dealer
  • 8
QN3. Comment - Liked about Purchase Experience
  • Listened to the car I wanted and worked out the best deal for me. Also very helpful and friendly team.
QN5. Comment - Disliked about Purchase Experience
  • Internet was down so look longer to find things out but was not Peugeot fault.
QD5. Ease of Finding Info on Website
  • 7
QD2. Ease of Buying Process
  • 10
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 8
Q18. Problems on Day of Handover
  • No
QC26. General Attitude of Sales Executive
  • 9
QC27. Professional Skills
  • 8
QD7. Put Your Requirements First
  • 10
QA29. Vehicle Satisfaction
  • 10
QA29a. Comment - Vehicle Satisfaction
  • I love my car, easy to drive, fun to drive, I feel safe and comfortable in my car. It is big enough for my family's needs.
QD9. Comment - More Enjoyable Experience
  • Test drive car first.
 

RACHAEL ANN LEINKER

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • Everything explained I'm a proper manner
QD1. Areas Commented On
  • No More Comments
 

MR KEITH WOOLSTENCROFT

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • Getting exactly what I asked for
QD1. Areas Commented On
  • Quality of Dealings with Sales Executive
  • Taking Ownership of Vehicle
QC14. Presentation of Vehicle at Handover
  • 10
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QD7. Put Your Requirements First
  • 10
QC29. Comment - Relationship with Dealership
  • Totally understood my requirements
QA29. Vehicle Satisfaction
  • 10
QA29a. Comment - Vehicle Satisfaction
  • The car exceeds all of my expectations.
 

MR FRANK SKEITH

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • They were patient and gave a good analysis of the different options in relation to our needs.
QN5. Comment - Disliked about Purchase Experience
  • There was a delay in obtaining the vehicle but I understand that this was a Peugeot error and not the dealer.
QD1. Areas Commented On
  • Ease of Making Purchase
  • Quality of Dealings with Sales Executive
QD5. Ease of Finding Info on Website
  • 10
QD2. Ease of Buying Process
  • 10
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QD7. Put Your Requirements First
  • 10
QC29. Comment - Relationship with Dealership
  • The executive, Aaron clearly knew the specifications of the vehicle and understood our needs
QD9. Comment - More Enjoyable Experience
  • A better access to the building for disabled users.
 

ANONYMOUS

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • Very friendly staff who are willing to go the extra mile
QN5. Comment - Disliked about Purchase Experience
  • N/A
QD1. Areas Commented On
  • No More Comments
 

Lois Woolley

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • very informative and helpful staff no hassle decent test drive
QN5. Comment - Disliked about Purchase Experience
  • NONE
QD1. Areas Commented On
  • Ease of Making Purchase
  • Fulfilment of Commitments
  • Quality of Dealings with Sales Executive
  • Taking Ownership of Vehicle
QD2. Ease of Buying Process
  • 10
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QD7. Put Your Requirements First
  • 10
QC29. Comment - Relationship with Dealership
  • the attitude and skill of the salesman.very relaxed
QA29. Vehicle Satisfaction
  • 10
QA29a. Comment - Vehicle Satisfaction
  • no proplems first class
QD8. Comment - General
  • no
QD9. Comment - More Enjoyable Experience
  • a free car
 

MR KEITH WALKER

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • Staff looked after you and explained everything to you.
QN5. Comment - Disliked about Purchase Experience
  • Nothing to dislike
QD1. Areas Commented On
  • No More Comments
 

MR MICHAEL ROWBOTTOM

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • The information provided was excellently presented and clearly explained. Test drive was thorough and it felt like no pressure was exerted. Thoroughly enjoyable experience as usual.
QN5. Comment - Disliked about Purchase Experience
  • Nothing
QD1. Areas Commented On
  • No More Comments
 

MR MARTIN STALEY

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • Very friendly and helpful staff and patient with my dithering.
QN5. Comment - Disliked about Purchase Experience
  • None really
QD1. Areas Commented On
  • Taking Ownership of Vehicle
QC14. Presentation of Vehicle at Handover
  • 10
QA29. Vehicle Satisfaction
  • 10
QA29a. Comment - Vehicle Satisfaction
  • The whole experience was good and I am pleased with my purchase
QD8. Comment - General
  • No
QD9. Comment - More Enjoyable Experience
  • More cups of tea
 

ANONYMOUS

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • Everyone is friendly and approachable. Quick to understand what the customer requires in a car and therefore deals are tailored appropriately.
QD1. Areas Commented On
  • Ease of Making Purchase
  • Fulfilment of Commitments
  • Quality of Dealings with Sales Executive
  • Taking Ownership of Vehicle
QD5. Ease of Finding Info on Website
  • 2
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC29. Comment - Relationship with Dealership
  • As recorded in the answer to the first question
QA29. Vehicle Satisfaction
  • 9
QA29a. Comment - Vehicle Satisfaction
  • 2008 is a good looking car and the right size for my needs, not too big, not too small. It is comfortable for driver and passengers alike. The higher sitting position is good and I like the folding wing mirrors.
 

ANONYMOUS

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 9
QD1. Areas Commented On
  • No More Comments
 

ANONYMOUS

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • Personal customer service and friendly staff
QN5. Comment - Disliked about Purchase Experience
  • Slight miscommunication caused by the text service but that is mostly because I didn't read the message properly
QD1. Areas Commented On
  • No More Comments
 

ANON

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • All the staff at the garage were very friendly, knowledgeable and helpful.
QN5. Comment - Disliked about Purchase Experience
  • None
QD1. Areas Commented On
  • Ease of Making Purchase
  • Fulfilment of Commitments
  • Quality of Dealings with Sales Executive
  • Taking Ownership of Vehicle
QD5. Ease of Finding Info on Website
  • 10
QD2. Ease of Buying Process
  • 10
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QD7. Put Your Requirements First
  • 10
QC29. Comment - Relationship with Dealership
  • The car we have is a motability car, every effort was made by the dealership to make sure it was the correct car.
QA29. Vehicle Satisfaction
  • 10
QA29a. Comment - Vehicle Satisfaction
  • the car is more than adequate for our needs with regard to comfort and space for equipment.
QD8. Comment - General
  • No
QD9. Comment - More Enjoyable Experience
  • Nothing.
 

MRS CHRISTINE MCGREGOR

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • From the moment we entered the show room and were shown the car we fell in love with it.Keith our sales rep was brilliant and new exactly what we wanted and went that extra mile to please us.
QN5. Comment - Disliked about Purchase Experience
  • NONE
QD1. Areas Commented On
  • No More Comments
 

MR HOWARD DIXON

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QD1. Areas Commented On
  • Quality of Dealings with Sales Executive
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QD7. Put Your Requirements First
  • 10
QC29. Comment - Relationship with Dealership
  • Very efficient and friendly transaction
QD8. Comment - General
  • No
 

MR DAVID MARTIN

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • Explanation on options available and customer service was excellent
QN5. Comment - Disliked about Purchase Experience
  • Gap insurance expensive
QD1. Areas Commented On
  • Quality of Dealings with Sales Executive
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QD7. Put Your Requirements First
  • 10
QC29. Comment - Relationship with Dealership
  • Matt was informative, he advised on options available, he made contact and kept us informed.
QD8. Comment - General
  • Gap insurance, offered as a deal. Was not offered as a one off payment avoiding paying (interest). Gone elsewhere as a cheaper deal offered.
QD9. Comment - More Enjoyable Experience
  • Matt was a really good salesman, enjoyable experience buying our car. We wanted to consider the 3008, however the payment were too high
 

MS CAROL THAKE

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • Friendly quick service.
QN5. Comment - Disliked about Purchase Experience
  • Nothing
QD1. Areas Commented On
  • No More Comments
 

MR ANTHONY WARD

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • Finding the right car for me
QD1. Areas Commented On
  • Any Other Area
QD8. Comment - General
  • Matt Alcock was very helpful and patient, and ensured that I purchased the right vehicle for my requirements.
QD9. Comment - More Enjoyable Experience
  • Personally, I do not feel that there is any improvement that is required.
 

MRS SARAH CAIN

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QD1. Areas Commented On
  • Ease of Making Purchase
  • Fulfilment of Commitments
  • Quality of Dealings with Sales Executive
QD5. Ease of Finding Info on Website
  • 10
QD2. Ease of Buying Process
  • 10
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
Q18. Problems on Day of Handover
  • No
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QD7. Put Your Requirements First
  • 10
 

MR ANDREW BRUNTON

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • Quick and easy
QD1. Areas Commented On
  • Ease of Making Purchase
  • Fulfilment of Commitments
  • Quality of Dealings with Sales Executive
  • Taking Ownership of Vehicle
QD5. Ease of Finding Info on Website
  • 10
QD2. Ease of Buying Process
  • 10
Q15. Handed Over on Agreed Date
  • Yes, before the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QD7. Put Your Requirements First
  • 10
QC29. Comment - Relationship with Dealership
  • Attuide and great customer care
QA29. Vehicle Satisfaction
  • 10
QA29a. Comment - Vehicle Satisfaction
  • Great car
 

URSULA REEVES

Question Response
QA1. Overall Satisfaction
  • 6
QA31. Recommend Dealer
  • 6
QN3. Comment - Liked about Purchase Experience
  • Pleasant showrooms. Easy access to the dealership.
QN5. Comment - Disliked about Purchase Experience
  • Attitude of the salesperson. He seemed displeased when I changed my mind over the model I intended to buy. There was no communication (by phone/email or text) as to when I was likely to get the car which I eventually settled on. I did not even receive an invoice for the new car/noinformation the model or specification. I was kept waiting for over an hour for a pre-arranged meeting when as he 'over-ran'a meeting with another customer. I felt misled and upset over the final financial agreement... ie a 'deposit' which we were told was returnable turned out not be!
QD5. Ease of Finding Info on Website
  • 8
QD2. Ease of Buying Process
  • 5
QD3. Comment - Making Buying Process Simpler
  • A clearer explanation of financial arrangements. The final document was covered in hand written 'calculations' for the final settlement but the 'calculations' were not explained properly. The form could have been better designed.
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 6
QC14a. Comment - Presentation of Vehicle
  • I did not enjoy the experience of buying this vehicle and really wanted to be out of the environment as soon as possible.
Q18. Problems on Day of Handover
  • Yes
Q23. Comment - Specify Problems
  • No problems with the vehicle itself (it is lovely) but I felt deeply distressed by the demand for £500 more than I expected to pay (ie, what I thought was a returnable deposit.... which turned out not be!!wasn't)
Q24a. Problems Resolved
  • NO, the problems were only partially resolved
QC26. General Attitude of Sales Executive
  • 5
QC27. Professional Skills
  • 5
QD7. Put Your Requirements First
  • 6
QC29. Comment - Relationship with Dealership
  • Real problems with the financial side of this deal. I still feel that I have not had a proper explanation for the figures finally arrived at. This is the 4th/5th Peugeot I have leased on the PSA scheme (it is the first from this particular dealership)and I have never felt "cheated" like I did from this experience.
QA29. Vehicle Satisfaction
  • 10
QA29a. Comment - Vehicle Satisfaction
  • IT IS LOVELY! It does exactly what I want. It is nippy, sleek, economical, parks in tiny spaces and has a great SOUND system!
QD9. Comment - More Enjoyable Experience
  • A salesperson who could explain the mathematics rather better. I am an older person and female...BUT... I do, have a science degree so I am not totally stupid......I am still not convinced that I haven't been fobbed off !!
 

ANONYMOUS

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 9
QN3. Comment - Liked about Purchase Experience
  • Knowledgable and friendly staff
QD1. Areas Commented On
  • Ease of Making Purchase
  • Fulfilment of Commitments
  • Quality of Dealings with Sales Executive
QD2. Ease of Buying Process
  • 9
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
Q18. Problems on Day of Handover
  • No
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QD7. Put Your Requirements First
  • 10
 

MR STEWART ROBERTS

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • Friendly,helpful service
QN5. Comment - Disliked about Purchase Experience
  • None
QD1. Areas Commented On
  • No More Comments
 

ANON

Question Response
QA1. Overall Satisfaction
  • 1
QA31. Recommend Dealer
  • 1
QN3. Comment - Liked about Purchase Experience
  • The tea!
QN5. Comment - Disliked about Purchase Experience
  • Salesman did not listen to us on the specification of the vehicle we were choosing, & we ended up with a car which did not have all the specification we wanted.
QD5. Ease of Finding Info on Website
  • 8
QD2. Ease of Buying Process
  • 8
QD3. Comment - Making Buying Process Simpler
  • Getting the right car.
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 3
QC14a. Comment - Presentation of Vehicle
  • We collected it when it was dark, but Salesman told us that it met all the specification we wanted. However the next day we discovered it was not the right specification vehicle.
Q18. Problems on Day of Handover
  • No
QC26. General Attitude of Sales Executive
  • 6
QC27. Professional Skills
  • 1
QD7. Put Your Requirements First
  • 1
QC29. Comment - Relationship with Dealership
  • Did not supply the vehicle that Iasked for, & when we contacted them the next day I was told to speak to the sales manager, which I did. He then invited us into the dealership to discuss matter further, which again we did. However at this meeting the sales manager did not want to help us, as to get the car that we wanted he wanted an extra £125 PER MONTH) on top of the amount we were already paying. This was so he could recoup the devaluation in the car although it was only 3 days old & had only done approx 120 miles (most of this was due to having to return to the dealership). We are very unhappy with this dealership & will not return. We have even cancelled the service plan we took out with them.
QA29. Vehicle Satisfaction
  • 1
QA29a. Comment - Vehicle Satisfaction
  • Please read previous information that I have already written.
QD8. Comment - General
  • We picked Gateway dealership because we did not like the attitude of the salesmen in the Stoneacre, Stoke on Trent dealership where we had purchased our previous Peugeots. We had already purchased our previous 2 cars from this dealership where we had good experiences until the manager & staff changed. Gateway told us they were a family run business & on first impressions they seemed to be a professional & friendly team. However, their attitude changed when we brought the problem to their attention.
QD9. Comment - More Enjoyable Experience
  • They could have apologised & provided us with a car with the specification we required without having to pay another £125 a month. We even said we would have had a car that was on their forecourt, which was nearly new but had the specification we wanted
 

SUSAN COLLINS

Question Response
QA1. Overall Satisfaction
  • 8
QA31. Recommend Dealer
  • 8
 

ANON

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • Personal service, well informed salesperson, straightforward advice.
QN5. Comment - Disliked about Purchase Experience
  • Nothing
QD1. Areas Commented On
  • Ease of Making Purchase
  • Fulfilment of Commitments
  • Quality of Dealings with Sales Executive
QD5. Ease of Finding Info on Website
  • 10
QD2. Ease of Buying Process
  • 10
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
Q18. Problems on Day of Handover
  • No
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QD7. Put Your Requirements First
  • 10
QC29. Comment - Relationship with Dealership
  • Good attitude Well informed Put our requirements first Good advice Gave us a great deal
QD8. Comment - General
  • No
QD9. Comment - More Enjoyable Experience
  • Nothing completely satisfied
 

MRS STELLA ADCOCK

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • Polite, courteous, helpful and knowledgeable staff.
QN5. Comment - Disliked about Purchase Experience
  • None whatsoever!
QD1. Areas Commented On
  • No More Comments
 

MR GORDON HEDDON

Question Response
QA1. Overall Satisfaction
  • 8
QA31. Recommend Dealer
  • 8
QN3. Comment - Liked about Purchase Experience
  • The sales person who unfortunately was due to go on holiday on the day I was expecting to collect my new car
QN5. Comment - Disliked about Purchase Experience
  • The delays from when promised to actually being able to collect, a full week after, that was after being told it would have been three more days, until it was resolved
QD5. Ease of Finding Info on Website
  • 10
QD2. Ease of Buying Process
  • 10
Q15. Handed Over on Agreed Date
  • No, after the agreed date
Q15a. Informed of Delay
  • Yes
QC14. Presentation of Vehicle at Handover
  • 8
QC14a. Comment - Presentation of Vehicle
  • The person handling the changeover wa slacking experience
Q18. Problems on Day of Handover
  • No
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QD7. Put Your Requirements First
  • 10
QC29. Comment - Relationship with Dealership
  • The executive that sold me the car was very experienced and new everything about the model and anticipated my needs
QA29. Vehicle Satisfaction
  • 10
QA29a. Comment - Vehicle Satisfaction
  • Good looking car that is very easy to drive
QD8. Comment - General
  • Just the disappointment about not being able to change over on the original day
QD9. Comment - More Enjoyable Experience
  • Already said, being able to collect new car on the original day
 

MR BRIAN MOLLEY

Question Response
QA1. Overall Satisfaction
  • 8
QA31. Recommend Dealer
  • 10
QD5. Ease of Finding Info on Website
  • 10
QD2. Ease of Buying Process
  • 10
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QD7. Put Your Requirements First
  • 10
QA29. Vehicle Satisfaction
  • 10
QD8. Comment - General
  • No
 

ZOE DODD

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • Easy, got a great deal, felt valued as a customer.
QD1. Areas Commented On
  • No More Comments
 

HELEN CAMPBELL

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • I enjoyed the service i received and the information that was given with regards to the vehicle i decided to purchase.
QN5. Comment - Disliked about Purchase Experience
  • none
QD1. Areas Commented On
  • Ease of Making Purchase
  • Fulfilment of Commitments
  • Quality of Dealings with Sales Executive
  • Taking Ownership of Vehicle
  • Any Other Area
QD5. Ease of Finding Info on Website
  • 10
QD2. Ease of Buying Process
  • 10
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QD7. Put Your Requirements First
  • 10
QC29. Comment - Relationship with Dealership
  • THE SALES EXECUTIVE WAS VERY KNOWLEABLE VERY FRIENDLY WITH A GOOD SENSE OF HUMOUR THE SAME AS MYSELF. I HAD A VERY GOOD RELATIONSHIP WITH HIM
QA29. Vehicle Satisfaction
  • 10
QA29a. Comment - Vehicle Satisfaction
  • MY RATING WERE GIVEN BECAUSE I WAS COMPLETELY SATISFIDE WITH THE TREATMENT I RECEIVED BOTH FROM SALES AND SERVICE DEPARTMENT.
QD8. Comment - General
  • NO
QD9. Comment - More Enjoyable Experience
  • ABSOLUTELY NOTHING.
 

MR JACK PULLAN

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • I already knew and trusted my Sales Executive as he sold me my last car. He is extremely professional and simplifies the whole administrative process.
QN5. Comment - Disliked about Purchase Experience
  • Nothing. Just a shame the new 3008 was too big for my garage!!
QD1. Areas Commented On
  • No More Comments
 

MR CLIVE ATKINSON

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • Everything was explained to me and made simple and easy to understand.
QN5. Comment - Disliked about Purchase Experience
  • There was a bit of a faf with the insurance and whether or not I qualified for the just add fuel. I think the rules just need clarifying a bit.
QD1. Areas Commented On
  • Ease of Making Purchase
  • Fulfilment of Commitments
  • Quality of Dealings with Sales Executive
  • Taking Ownership of Vehicle
QD5. Ease of Finding Info on Website
  • 10
QD2. Ease of Buying Process
  • 10
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QD7. Put Your Requirements First
  • 10
QC29. Comment - Relationship with Dealership
  • Everyone at the dealership was friendly and approachable there definitely didn't feel like a buyer - salesman gap between us. It was a very relaxing and friendly encounter.
QA29. Vehicle Satisfaction
  • 10
QA29a. Comment - Vehicle Satisfaction
  • The car's performance, drive, and style are all fantastic!
QD8. Comment - General
  • Nope
QD9. Comment - More Enjoyable Experience
  • Having biscuits in the waiting lobby.
 

MR MATTHEW ISHERWOOD

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • ALL staff were so helpful and informative. I didn't feel pressurised into taking the deal which I felt at some other dealerships. Handing over of information seemed effective when my main point of contact wasn't there.
QN5. Comment - Disliked about Purchase Experience
  • Can't complain about anything
QD1. Areas Commented On
  • Ease of Making Purchase
  • Fulfilment of Commitments
  • Quality of Dealings with Sales Executive
  • Taking Ownership of Vehicle
QD5. Ease of Finding Info on Website
  • 10
QD2. Ease of Buying Process
  • 10
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QD7. Put Your Requirements First
  • 10
QC29. Comment - Relationship with Dealership
  • Nathan was professional and had an extensive knowledge of the deals and packages and was really easy to talk to.
QA29. Vehicle Satisfaction
  • 10
QA29a. Comment - Vehicle Satisfaction
  • Everything was swift and efficient and there wasn't anything unexpected
QD8. Comment - General
  • No
QD9. Comment - More Enjoyable Experience
  • I couldn't fault the experience and have no suggestions for improvement
 

GEORGETTE BROOKES

Question Response
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • Matt, the salesman understood my requirements and procured the car I wanted
QN5. Comment - Disliked about Purchase Experience
  • The amount of depreciation on my 2 year old car for part exchange
QD1. Areas Commented On
  • Quality of Dealings with Sales Executive
QC26. General Attitude of Sales Executive
  • 10
QC29. Comment - Relationship with Dealership
  • He always seems to go the extra mile to make sure you are happy with the sale
QD9. Comment - More Enjoyable Experience
  • The whole team at Gateway work very hard to provide a professional and friendly service which would be difficult to improve upon
 

MR TERRY CLARK

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Comment - Liked about Purchase Experience
  • The friendly and personal service, and the reminder that if we needed any help or advice and as at any time to contact the sales team.
QN5. Comment - Disliked about Purchase Experience
  • Nothing really
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Comments on Appearance & Presentation of Dealership
  • None
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, before the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Comment - Relationship with Dealership
  • As stated very friendly. We stated that we had 3 different make of cars to consider and the team built up the best deal of the 3 to suit us. We had been very close to choosing the 3008 previously, but choose the Touran. This time the 3008 just took it.
QA29. Vehicle Satisfaction
  • 10
QA29a. Comment - Vehicle Satisfaction
  • My satisfaction at this early stage.
 

MR MELVYN BROWNELL

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Matt was extremely knowledgable and helpful. Very impressed by him.
QN5. Customer comments (Disliked when purchasing car)
  • None
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Comments on Appearance & Presentation of Dealership
  • No. everyone was very friendly and professional. Showroom immaculate.
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, before the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • Extremely professional and friendly throughout. Explained functionality of the car very clearly.
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • Same as before with the glitches ironed out. I had a 3008 previously but struggled with the semi automatic.
 

ELIZABETH SHIRLEY 19/12/2016

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Very easy and thorough
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • No
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QA29. Vehicle Satisfaction
  • 10
 

MRS PATRICIA JACKSON 15/12/2016

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 9
QN3. Customer comments (Liked when purchasing car)
  • Efficiently handed over and car in excellent state
QA70a. General Appearance & Presentation of Dealership
  • 7
QA71a. Comments on Appearance & Presentation of Dealership
  • Showroom needs a refurbishment and its looking rather tired
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • No
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • Excellent and friendly service
QA29. Vehicle Satisfaction
  • 8
QA29a. Vehicle Satisfaction - Reason for ratings
  • Overall very good car - easy to drive and comfortable Weak point is ventilation system as car seems prone to windows misting up if air con not being used
 

MR DAVID HARRISON 15/12/2016

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • everything was done correctly and with pleasure superb firm to deal with
QN5. Customer comments (Disliked when purchasing car)
  • nothing at all
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Comments on Appearance & Presentation of Dealership
  • none needed
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • because they are efficient knowledgeable polite and better than any other dealers i have dealt with including Jaguar BMW and Renault trucks
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • all good
 

MRS ELIZABETH HOW 09/12/2016

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Kieth Lloyd was great for both
QN5. Customer comments (Disliked when purchasing car)
  • Paying
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Comments on Appearance & Presentation of Dealership
  • Everything was very professional and user friendly
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • No
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • Kieth Lloyd was very professional and knowledgable
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • Satisfaction
 

MRS MARGARET BOOTH 10/12/2016

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 9
QA31. Recommend Dealer
  • 10
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • No
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • They are just very professional and very honest
QA29. Vehicle Satisfaction
  • 7
QA29a. Vehicle Satisfaction - Reason for ratings
  • Fuel consumption seems to be very poor and the electric side mirrors have stopped working
 

MR BRIAN CARTER 14/12/2016

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Nothing was too much trouble, and the sales person was excellent.
QN5. Customer comments (Disliked when purchasing car)
  • None
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Comments on Appearance & Presentation of Dealership
  • None
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • Offered test drive. Answered all questions. Explained all options regarding finance.
QA29. Vehicle Satisfaction
  • 9
QA29a. Vehicle Satisfaction - Reason for ratings
  • The radio is not as good as the one in my previous model and as I have upgraded I was expecting DAB.
 

MR STANLEY JOHNS 02/12/2016

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Helpful and informative salesperson. Friendly and relaxed atmosphere.
QN5. Customer comments (Disliked when purchasing car)
  • None
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Comments on Appearance & Presentation of Dealership
  • Bright and welcoming. Looks immaculate
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • Happy experience
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • Smooth drive and very comfortable car
 

MRS JEAN WHITING 24/11/2016

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • The usual professional, courteous and friendly service.
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Comments on Appearance & Presentation of Dealership
  • None
Q11. Offered a Test Drive
  • No
Q12. Test Drive Carried Out
  • No
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • They are very good at what they do.
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • It's a good car. What more can I say?
 

MR JOHN CLEPHAN 15/11/2016

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Quick and easy purchase
QN5. Customer comments (Disliked when purchasing car)
  • Nothing
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Comments on Appearance & Presentation of Dealership
  • Nothing to comment on
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • The purchase was perfect
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • Love it
 

MR ALEC BROWN 15/11/2016

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Everything about the dealership to the salesman was superb
QN5. Customer comments (Disliked when purchasing car)
  • Asked for a deposit in cash but no pre warming at the start of the process
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QA29. Vehicle Satisfaction
  • 10
 

MISS TONISHA PETTICAN 21/11/2016

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Nothing particular - everything seemed very professional
QN5. Customer comments (Disliked when purchasing car)
  • Nothing
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Offered a Test Drive
  • No
Q12. Test Drive Carried Out
  • No
Q15. Handed Over on Agreed Date
  • Yes, before the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • Everything was done to help me decide which model to go with
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • What I expected
 

14/11/2016 MR DERRICK HASTINGS

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QA29. Vehicle Satisfaction
  • 10
 

14/11/2016 ANON

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Help in understanding the new car and having testdrive
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Comments on Appearance & Presentation of Dealership
  • excelent
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • I have used dealership for many years because of excelentservice
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • The car meets my expentations
 

31/10/2016 MR GEORGE PEARSON

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Friendly salesman
QN5. Customer comments (Disliked when purchasing car)
  • The damage to the door sill
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • Yes
Q23. Specify Problems
  • Car poorly valetted. Left front door sill had deep score down to primer.
Q24a. Problems Resolved
  • YES, all of the problems were resolved
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • Salesman was friendly, helpful, knowledgeable and eager to please
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • Big improvement on previous model
 

20/10/2016 - MR PAUL THOMSON - Model: 3008

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 9
QA31. Recommend Dealer
  • 10
QN5. Customer comments (Disliked when purchasing car)
  • None
QA70a. General Appearance & Presentation of Dealership
  • 9
QA71a. Comments on Appearance & Presentation of Dealership
  • No
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 9
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 9
QC27. Professional Skills
  • 8
QC28. Customer Care
  • 9
QC29. Relationship with Dealership - Reason for ratings
  • Always a good service
QA29. Vehicle Satisfaction
  • 9
QA29a. Vehicle Satisfaction - Reason for ratings
  • As expected
 

20/10/2016 - MR JAMES LINDSAY - Model: 208

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • No pressure and plenty of time to answer any questions which were all answered immediately
QN5. Customer comments (Disliked when purchasing car)
  • Nothing
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Comments on Appearance & Presentation of Dealership
  • All Spick and Span - well impressed
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • This is my second Peugeot from this dealership - nothing but good things to say - with the friendliness of all staff encountered - in both Sales and Service departments
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • This is an basically an improvement to my last car from Peugeot and I was extremely pleased with my previous car. The new car benefits from 2 basic improvements in both Sat Nav (full postcode search) and LED lights (very powerful and clear)
 

19/10/2016 - MR CHRIS DUFFY - Model: 508

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Liz Almond was very knowledgeable on the options available during the purchase, and did a demonstration of the features in a similar car. We weren't pressured into buying. The hand over went smoothly and on time, Liz set up the radio and gave us a guide of the touch screen. As the collection was on my wife's birthday, Liz arranged a large red bow and balloon, this was a nice touch, and my wife was very pleased.
QN5. Customer comments (Disliked when purchasing car)
  • There were no bad points
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Comments on Appearance & Presentation of Dealership
  • We have dealt with Gateway Crewe in the past, the Manager remembered from several years ago, the set up is excellent.
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • No
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • No
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • No high pressure sales talk. Liz was very friendly, knowledgeable on the cars and options on purchase, nothing was too much trouble. We were recognised by the manager.
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • It has many additional features compared to the 2009 Citroen C1 which we traded in, its also a very nice drive.
 

19/10/2016 - MRS CAROL HUMPHREYS - Model: 108

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • The personal touch and everything was ready for me. Keith was very professional
QN5. Customer comments (Disliked when purchasing car)
  • None
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • This is seventh car from this dealership and they have always been courteous and it has been a pleasure doing business with them.
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • Excellent to drive and love the retractable roof.
 

16/10/2016 - SHEENA MCCAIGUE - Model: 108

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • No
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QA29. Vehicle Satisfaction
  • 10
 

15/10/2016 - MR STUART BARKER - Model: New 308

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Offered a Test Drive
  • No
Q12. Test Drive Carried Out
  • No
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 9
QC28. Customer Care
  • 10
QA29. Vehicle Satisfaction
  • 10
 

14/10/2016 - ANONYMOUS

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Everything
QN5. Customer comments (Disliked when purchasing car)
  • Nothing
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Comments on Appearance & Presentation of Dealership
  • No
Q11. Offered a Test Drive
  • No
Q12. Test Drive Carried Out
  • No
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • No
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • Friendly
 

13/10/2016 - MRS CAROLINE JEAVONS - Model: 108

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • The friendliness of all staff
QN5. Customer comments (Disliked when purchasing car)
  • None
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Comments on Appearance & Presentation of Dealership
  • No
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • No
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • They always treat us with care giving a good deal in a professional manner
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • It was as expected
 

13/10/2016 - ANN ROBBINS - Model: 108

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QA29. Vehicle Satisfaction
  • 10
 

13/10/2016 - CHLOE BECKETT - Model: 208

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QA29. Vehicle Satisfaction
  • 10
 

12/10/2016 - ANONYMOUS

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Friendly and helpful staff
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • No
Q15. Handed Over on Agreed Date
  • Yes, before the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QA29. Vehicle Satisfaction
  • 10
 

11/10/2016 - HANNAH JONES - Model: 208

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • All
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, before the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QA29. Vehicle Satisfaction
  • 10
 

07/10/2016 - ANONYMOUS

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QA29. Vehicle Satisfaction
  • 10
 

07/10/2016 - ANONYMOUS

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • information given, test drive and the conditions of buying the 7 days free insurance.
QN5. Customer comments (Disliked when purchasing car)
  • none
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Comments on Appearance & Presentation of Dealership
  • shed over the cars on viewing. not nice when its raining or showering lightly.
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 9
QC29. Relationship with Dealership - Reason for ratings
  • very professional honest and gives all the information both plus and minus issues in the car concerned
QA29. Vehicle Satisfaction
  • 9
QA29a. Vehicle Satisfaction - Reason for ratings
  • very good small car but feel to little when i am used to bigger models.
 

MR VENGESAI JONGWE 03/10/2016

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • No
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QA29. Vehicle Satisfaction
  • 10
 

MRS JACQUAY MOULTON 04/10/2016

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Professional experience
QA70a. General Appearance & Presentation of Dealership
  • 9
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • No
Q15. Handed Over on Agreed Date
  • Yes, before the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • Professional experience
QA29. Vehicle Satisfaction
  • 10
 

MRS JUDITH LATHAM 04/10/2016

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Friendliness of sales staff.
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • No
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • Satisfaction with the whole process
QA29. Vehicle Satisfaction
  • 10
 

27/09/2016 - WHALLEY MRS PAMELA - Model: 2008

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Efficient way Kieth dealt with the purchase & handover he is always proficient businesslike but very friendly with it that's one of the reasons we keep coming back to Peugeot apart from loving the car!!! Thanks Kieth always good to have a new car off you. Many thanks Kate & Nigel Edwards
QN5. Customer comments (Disliked when purchasing car)
  • Nothing to dislike.
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Offered a Test Drive
  • No
Q12. Test Drive Carried Out
  • No
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • Good solid cars finished off to a high spec inside & out sales, maintenance & follow up are excellent.
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • Love the 208 GTIS performance & everything about it
 

24/09/2016 - EDWARDS MR NIGEL - Model: 208

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Keith is very pleasant and considerate. He made the time to see me when it was convenient to me at a minutes notice. Keith always returned my calls when he said he would. he ensured i was happy with all the details and that i understood all of the controls on my new car. Before finalising the sale (week before) he showed me other models to make sure i was completely happy with my purchase. i never fely pressured at anytime.
QN5. Customer comments (Disliked when purchasing car)
  • Nothing.
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Comments on Appearance & Presentation of Dealership
  • Gateway crewe is a very pleasant place to go t. I did not feel intimidated by the salesman (to a woman) and i was made to feel welcome at every visit. The sales staff made a point of remembering my name which is very important i believe.
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • Kind, considerate, knowledgeable,non-patronising. Patient and not pushy. General all round nice guy who ensured I was happy with my purchase.
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • i love Peugeots! Everything is in the right place. easy to drive. comfortable. Looks great. great price.
 

24/09/2016 - MORRIS MS JACQUELINE - Model: 208

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Staff are always very friendly and helpful. Have purchased several cars from this outlet.
QN5. Customer comments (Disliked when purchasing car)
  • Nothing
QA70a. General Appearance & Presentation of Dealership
  • 9
QA71a. Comments on Appearance & Presentation of Dealership
  • The showroom and customer service areas are always VERY clean and tidy. Access through the main door is a little difficult.
Q11. Offered a Test Drive
  • No
Q12. Test Drive Carried Out
  • No
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • No
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • This is my third car purchased from this dealership so I just think this speaks for itself.
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • This is my fifth Peugeot 307/308 have always been very satisfied with the quality of the vehicles.
 

16/09/2016 - HUBBALL MISS DIANE - Model: New 308

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Friendliness and helpfulness
QN5. Customer comments (Disliked when purchasing car)
  • N/A
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Comments on Appearance & Presentation of Dealership
  • N/A
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • Helpfulness and friendliness
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • Great machine and loving it!
 

08/09/2016 - MR DAVID BREHAUT - Model: New 308

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Keith, our dealer, was really friendly and helpful and answered any questions or queries we had
QN5. Customer comments (Disliked when purchasing car)
  • Nothing
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Comments on Appearance & Presentation of Dealership
  • It was brilliant the way it was!
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • No
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • Keith was fantastic! He informed us of all the options available to us, he also was very informative and really sold the car well. Keith was also bet friendly and approachable, he's also been in contact to check that everything is good with the car
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • The entire experience was fabulous and I adore the car, it is perfect!!
 

02/09/2016 - VOIRREY QUAYLE - Model: 108

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Nathan did a very good job ,making sure we understood the workings of the car.
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, before the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • Excellent service
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • Very happy with the car.
 

05/09/2016 - MR RAYMOND PLATT - Model: 208

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Everything was ready and the hand over was very clear
QN5. Customer comments (Disliked when purchasing car)
  • Amount of paper being used
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Comments on Appearance & Presentation of Dealership
  • Na
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • Friendly and supportive thought process
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • Love the car
 

24/08/2016 - WEBSTER MISS RACHEL - Model: 2008

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • The sort of customer service I expect.
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 9
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • Good customer experience and tolerance of our children investigating the showroom cars
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • Had no problems so far
 

15/08/2016 - ANONYMOUS

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 9
QA31. Recommend Dealer
  • 8
QN3. Customer comments (Liked when purchasing car)
  • The lady who sold the car to me was very personable and appeared genuine.
QN5. Customer comments (Disliked when purchasing car)
  • 1.I was told that the 'decals' would arrive the following week - 3 weeks on and they are still not here!! 2.When I ring to speak to someone an irritating voice delivers a message of how good the garage is.....yes it is good but I don't want to hear it each time I ring
QA70a. General Appearance & Presentation of Dealership
  • 9
QA71a. Comments on Appearance & Presentation of Dealership
  • No
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • No
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 9
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 8
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • The lady was very helpful BUT I had already had another Peugeot for 10 years prior so knew just what I wanted
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • As stated before I just love the small Peugeot and this new one is even better.
 

15/08/2016 - DAVIES MRS SYLVIA - Model: 108

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • No
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 9
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QA29. Vehicle Satisfaction
  • 10
 

12/08/2016 - MR AYDEN CLAY - Model: 108

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • friendly and confident manager felt as though we were important and not just anyone.
QN5. Customer comments (Disliked when purchasing car)
  • none
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Comments on Appearance & Presentation of Dealership
  • no
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • Well advised and friendly sales man. Matthew
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • the last 2 cars purchased 206 and 207 were both reliable cars and we hope the 208 will be the same. friendly well informed team at Crewe
 

06/08/2016 - MR GEOFFERY MINALL - Model: 208

 

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Everything was explained and shown, my favourite radio programmes were put in for me and also got me to do one as well. My mobile was connected for me and shown how it works. Couldn't fault anything.
QN5. Customer comments (Disliked when purchasing car)
  • None
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Comments on Appearance & Presentation of Dealership
  • No, it couldn't be a more pleasant and friendly environment.
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • Honesty, always knowing that they listen and treat us in a very personal, professional and friendly manner.
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • It gives us everything we require, very comfortable and easy to operate. Not too high of the ground for me to get into but better for my husband with artificial knees to get in and out of.

27/07/2016 - MRS WENDY HEYHOE - Model: 2008

 

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Good knowledge
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • Yes
Q23. Specify Problems
  • roof bars hadn't arrived
Q24a. Problems Resolved
  • NO, but these problems are in the process of being resolved
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • firendly, knowledgable
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • good to drive, great sat nav

17/07/2016 - ANONYMOUS

 

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Keith Lloyd is very easy going and thorough in explaining the procedure. The exchange was within a week as he promised.
QN5. Customer comments (Disliked when purchasing car)
  • None.
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Comments on Appearance & Presentation of Dealership
  • No.
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • No
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • This is my second purchase and the service the first time round was also swift and efficient hence the return this year.
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • The car is brand new.

15/07/2016 - MISS ELIZABETH BUCKLEY - Model: 208

 

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • All paperwork was ready, the car was ready and no hanging about.
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Comments on Appearance & Presentation of Dealership
  • The pillars in front of the building make it awkward when entering the building, a revised layout which automatically draws you to enter the showroom between the two pillars instead of shuffling behind them would help. When you park your car there is no direct eye line to the entrance doors to draw you into the showroom.
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • Very informative and understood what I was looking for when buying my next car
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • It was just as I expected no surprises

15/07/2016 - MR MARK O'NEILL - Model: 208

 

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 8
QA31. Recommend Dealer
  • 8

15/07/2016 - ANONYMOUS

 

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Friendly atmosphere in the showroom . Salesman was welcoming and allowed us the time and respect to purchase in a timely manner
QN5. Customer comments (Disliked when purchasing car)
  • Not enough mention on parts or accessories that we could have purchased
QA70a. General Appearance & Presentation of Dealership
  • 8
QA71a. Comments on Appearance & Presentation of Dealership
  • Ceiling tiles were missing
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, before the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • Local and friendly
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • Car was presented in clean and tidy manner

13/07/2016 - REBEKKA PATTERSON - Model: 108

 

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Always personal professional service with consideration of the customers needs.
QN5. Customer comments (Disliked when purchasing car)
  • none
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • Always puts the customer first and always attention to detail.
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • Vehicle is everything I expected and more.

08/07/2016 - MR NEIL ROBERTS - Model: 208

 

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • The speed of which the particular make and model of car I wanted was found.
QN5. Customer comments (Disliked when purchasing car)
  • Did not dislike anything.
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Comments on Appearance & Presentation of Dealership
  • No
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • No
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • No
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • Very good service.
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • Exceeding expectations very pleased.

20/06/2016 - EMMA GRIMES - Model: 208

 

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Everything was on time, fast, and friendly.
QN5. Customer comments (Disliked when purchasing car)
  • There was nothing I was unhappy with.
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Comments on Appearance & Presentation of Dealership
  • A slightly larger seating area due to some individuals standing when waiting, however we were seated comfortably.
Q11. Offered a Test Drive
  • No
Q12. Test Drive Carried Out
  • No
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • Very friendly, approachable and helpful.
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • Love my new car!

20/06/2016 - KEIRA YOUNG - Model: 108

 

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Attention to detail and desire to please
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • No
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • Long standing dealings
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • Comfort,performance and handling

16/06/2016 - ANONYMOUS

 

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Very good customer service Very knowledgable about the car Genuine customer care shown Friendly, professional environment
QN5. Customer comments (Disliked when purchasing car)
  • N/a
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Comments on Appearance & Presentation of Dealership
  • Clean and welcoming environment
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • Really happy with the car and the customer service at the dealership
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • Meets all my needs and required budget

15/06/2016 - ANONYMOUS

 

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • it was very efficent
QN5. Customer comments (Disliked when purchasing car)
  • there was nothing to dislike
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Comments on Appearance & Presentation of Dealership
  • no everything was good
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • very efficient
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • very comfortable to drive

13/06/2016 - MR DEREK BYRNE - Model: 2008

 

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Friendly staff. Good deals.
QN5. Customer comments (Disliked when purchasing car)
  • Took a long time.
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 8
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • Happy with the sales people. The car had been valeted prior to pick up, however the inside of the windscreen wasn't particularly clean. Mostly visible in the sun.
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • Car is as expected.

13/06/2016 - ANONYMOUS

 

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Keith spent time showing me the layout of the car,set my phone up to work through the system,explained where the lights were,really helpful for me, a lady picking a new car up on her own.
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • Keith was excellent,very pleasant,easy to talk to,explained everything well,feel confident if ever there was a problem he would sort straight away.
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • Love the car,love the interior, nice to drive. Wish I had changed my car sooner!

11/06/2016 - TRACY WAKELING - Model: 208

 

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Friendliness, knowledge
QN5. Customer comments (Disliked when purchasing car)
  • None
QA70a. General Appearance & Presentation of Dealership
  • 9
QA71a. Comments on Appearance & Presentation of Dealership
  • No
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • No
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • Bought from them before, and developed good relationship.
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • It is everything described by Peugeot and test rides by motor magazines

08/06/2016 - MR ANTHONY WALKER - Model: 208

 

Question Response
F1. Present at Purchase AND Handover
  • YES, at both purchase and handover
QA1. Overall Satisfaction
  • 10
QA31. Recommend Dealer
  • 10
QN3. Customer comments (Liked when purchasing car)
  • Excellent all round service
QN5. Customer comments (Disliked when purchasing car)
  • Nil
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Comments on Appearance & Presentation of Dealership
  • Nil
Q11. Offered a Test Drive
  • Yes
Q12. Test Drive Carried Out
  • Yes
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 10
Q18. Problems on Day of Handover
  • No
Q25. Contacted By Dealer
  • Yes
QC26. General Attitude of Sales Executive
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Relationship with Dealership - Reason for ratings
  • Excellent service,knowledgeable
QA29. Vehicle Satisfaction
  • 10
QA29a. Vehicle Satisfaction - Reason for ratings
  • My wife loves the vehicle

02/06/2016 - DR DELON BENGTSON - Model: 3008

Question Response
F1. Present for Drop Off and Collection
  • Only at the time of collection
Q0. Type of Work
  • Oil change or a routine servicing
QA3. Collection Satisfaction
  • 10
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 10
QN3. Customer comments (Liked about service provided)
  • Made to feel that nothing was too much trouble & staff take pride in their work.. When we went out to collect car, birds gad messed on car after it had been cleaned & Sheree even jet washed it personally to remove dirt.
QA70a. General Appearance & Presentation of Dealership
  • 10
Q13. Work Done On Time
  • Yes
Q13b. Alternative transport offered
  • NO, but I did not need it
Q21. Did You Have to Pay
  • YES, for all of the work carried out
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 9
QC29. Transparency of Information
  • 10
QC30. Relationship with Dealership - Reason for ratings
  • Always received excellent service
 

27/07/2016 - MR BARRY HIGGINBOTTOM - Model: 207

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • A recall
  • Electrical or electronic repair
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 10
QN3. Customer comments (Liked about service provided)
  • Welcomed & treated with respect. Nothing was too much trouble....
QN5. Customer comments (Disliked about service provided)
  • No dislikes...first class service in every respect
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):
  • No
Q11. Visual Inspection
  • Yes
Q13. Work Done On Time
  • Yes
Q13b. Alternative transport offered
  • YES, it was offered spontaneously
Q21. Did You Have to Pay
  • YES, for all of the work carried out
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • YES, I returned to the approved repairer
Q24a. Why Not Fixed First Time
  • Problem is still apparent
Q24b. Specify Problems
  • Warning light on dashboard keeps suggesting a problem with coolant
QB24a. Resolution of the problem after the return to the workshop
  • Yes, all the problems have been resolved
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Transparency of Information
  • 10
QC30. Relationship with Dealership - Reason for ratings
  • She looked smart, treated me as if I mattered, friendly and told me about the servicing plan which I have signed up to so that all future servicing costs are covered in advance
 

23/07/2016 - MISS LINDA PALIN - Model: RCZ

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • Mechanical Repair
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 10
QN3. Customer comments (Liked about service provided)
  • Prompt, solved problems and cleaned car
QA70a. General Appearance & Presentation of Dealership
  • 9
Q11. Visual Inspection
  • Yes
Q13. Work Done On Time
  • Yes
Q13b. Alternative transport offered
  • NO, but I did not need it
Q21. Did You Have to Pay
  • NO, I did not pay for anything
Q21a. How Was Cost Covered
  • Don't Know
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 9
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Transparency of Information
  • 9
 

22/07/2016 - MR STEWART ROBERTS - Model: 207

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • A recall
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 10
QN3. Customer comments (Liked about service provided)
  • Very frendly made you welcome from the start suplied with drinks and papers to read.very satisfied with the service. 10 out of 10.
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):
  • Non at all very pleasing surrounding well maintained.
Q11. Visual Inspection
  • Yes
Q13. Work Done On Time
  • Yes
Q13b. Alternative transport offered
  • YES, it was offered spontaneously
Q21. Did You Have to Pay
  • NO, I did not pay for anything
Q21a. How Was Cost Covered
  • Manufacturer's warranty
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Transparency of Information
  • 10
QC30. Relationship with Dealership - Reason for ratings
  • I recieved very good service.,
 

22/07/2016 - ANONYMOUS

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • An MOT
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 1
QA27. Return to this Dealer for Servicing/Repairs
  • 1
QN3. Customer comments (Liked about service provided)
  • Friendly staff
QN5. Customer comments (Disliked about service provided)
  • I had to spend a long time with a member of staff to sort out an issue with my service plan, I feel this could have been effectively sorted out previously, this did not appear to be a fault of the staff there but rather staff at Emac?
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Visual Inspection
  • No
Q13. Work Done On Time
  • Yes
Q13b. Alternative transport offered
  • NO, but I did not need it
Q21. Did You Have to Pay
  • YES, for all of the work carried out
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Transparency of Information
  • 10
QC30. Relationship with Dealership - Reason for ratings
  • The staff are very helpful and friendly
 

22/07/2016 - ANONYMOUS

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • An MOT
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 10
QN3. Customer comments (Liked about service provided)
  • As ever the staff are extremely friendly, polite and helpful. The waiting area is very comfortable with hot coffee, biscuits, papers, magazines and TV.
QN5. Customer comments (Disliked about service provided)
  • None
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):
  • None
Q11. Visual Inspection
  • Yes
Q13. Work Done On Time
  • Yes
Q13b. Alternative transport offered
  • YES, it was offered spontaneously
Q21. Did You Have to Pay
  • NO, I did not pay for anything
Q21a. How Was Cost Covered
  • Service contract/Extended Warranty
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Transparency of Information
  • 10
QC30. Relationship with Dealership - Reason for ratings
  • They are consistently good, honest and reliable.
 

21/07/2016 - MRS WENDY HEYHOE - Model: 308

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • Oil change or a routine servicing
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 10
QN3. Customer comments (Liked about service provided)
  • all aspects were good.
QN5. Customer comments (Disliked about service provided)
  • none
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):
  • no
Q11. Visual Inspection
  • Yes
Q13. Work Done On Time
  • Yes
Q13b. Alternative transport offered
  • NO, but I did not need it
Q21. Did You Have to Pay
  • YES, for all of the work carried out
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Transparency of Information
  • 10
QC30. Relationship with Dealership - Reason for ratings
  • good service
 

21/07/2016 - MR R KINSEY - Model: 208

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • Oil change or a routine servicing
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 10
QN3. Customer comments (Liked about service provided)
  • Comfortable waiting area with tv and coffee. Also I could work on my laptop while waiting
QN5. Customer comments (Disliked about service provided)
  • N/a
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):
  • None, it is always presentable
Q11. Visual Inspection
  • No
Q13. Work Done On Time
  • No time was agreed with the dealer
Q13b. Alternative transport offered
  • NO, but I did not need it
Q21. Did You Have to Pay
  • YES, for some of the work carried out
Q21a. How Was Cost Covered
  • Don't Know
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Transparency of Information
  • 10
QC30. Relationship with Dealership - Reason for ratings
  • The dealer is always accommodating and helpful with suggestions
 

20/07/2016 - MR MARK ASTBURY - Model: 508

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • Oil change or a routine servicing
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 10
QN3. Customer comments (Liked about service provided)
  • Vehicle being cleaned inside & out.
QN5. Customer comments (Disliked about service provided)
  • None
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):
  • None
Q11. Visual Inspection
  • No
Q13. Work Done On Time
  • Yes
Q13b. Alternative transport offered
  • NO, but I did not need it
Q21. Did You Have to Pay
  • YES, for all of the work carried out
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Transparency of Information
  • 10
QC30. Relationship with Dealership - Reason for ratings
  • When I booked agreed to let them have my vehicle all day but due to unforseen circumstances I needed it earlier which was noted and it was done by midday.
 

20/07/2016 - MR CHRIS TAITT - Model: New Partner VU

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • Oil change or a routine servicing
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 10
QN3. Customer comments (Liked about service provided)
  • Friendly calm atmosphere.
QN5. Customer comments (Disliked about service provided)
  • The rain!!!!!
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):
  • None
Q11. Visual Inspection
  • Yes
Q13. Work Done On Time
  • Yes
Q13b. Alternative transport offered
  • YES, it was offered spontaneously
Q21. Did You Have to Pay
  • NO, I did not pay for anything
Q21a. How Was Cost Covered
  • Service contract/Extended Warranty
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Transparency of Information
  • 10
QC30. Relationship with Dealership - Reason for ratings
  • I was happy with all aspects
 

20/07/2016 - MRS RUTH PATTERSON - Model: 208

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • Oil change or a routine servicing
QA1. Overall Satisfaction
  • 9
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 8
QN3. Customer comments (Liked about service provided)
  • Excellent service from desk personnel
QN5. Customer comments (Disliked about service provided)
  • Nothing really
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):
  • No ...was excellent
Q11. Visual Inspection
  • No
Q13. Work Done On Time
  • Yes
Q13b. Alternative transport offered
  • YES, after I asked for it
Q21. Did You Have to Pay
  • YES, for all of the work carried out
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 8
QC28. Customer Care
  • 9
QC29. Transparency of Information
  • 9
QC30. Relationship with Dealership - Reason for ratings
  • Great people to deal
 

18/07/2016 - MR TOM MAIR - Model: 508

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • Oil change or a routine servicing
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 10
QN3. Customer comments (Liked about service provided)
  • Staff are very friendly and always go out of their way to met my needs
QN5. Customer comments (Disliked about service provided)
  • Nothing
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):
  • No
Q11. Visual Inspection
  • No
Q13. Work Done On Time
  • Yes
Q13b. Alternative transport offered
  • NO, but I did not need it
Q21. Did You Have to Pay
  • NO, I did not pay for anything
Q21a. How Was Cost Covered
  • Service contract/Extended Warranty
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC29. Transparency of Information
  • 10
QC30. Relationship with Dealership - Reason for ratings
  • They listen and always take any concerns seriously
 

18/07/2016 - MRS SUSAN AITKEN - Model: New 308

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • Oil change or a routine servicing
  • An MOT
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 10
QN3. Customer comments (Liked about service provided)
  • Your always made welcome
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Visual Inspection
  • Yes
Q13. Work Done On Time
  • No time was agreed with the dealer
Q13b. Alternative transport offered
  • NO, but I did not need it
Q21. Did You Have to Pay
  • NO, I did not pay for anything
Q21a. How Was Cost Covered
  • Manufacturer's warranty
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Transparency of Information
  • 10
QC30. Relationship with Dealership - Reason for ratings
  • I'm always made welcome and made to feel important
 

16/07/2016 - MR KENNETH MOSELEY - Model: 208

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • Mechanical Repair
  • Other
Q0Com. Customer comments (other)
  • warranty
QA1. Overall Satisfaction
  • 9
QA26. Recommend Dealer
  • 9
QA27. Return to this Dealer for Servicing/Repairs
  • 9
QA70a. General Appearance & Presentation of Dealership
  • 9
Q11. Visual Inspection
  • Yes
Q13. Work Done On Time
  • No time was agreed with the dealer
Q13b. Alternative transport offered
  • NO, but I did not need it
Q21. Did You Have to Pay
  • NO, I did not pay for anything
Q21a. How Was Cost Covered
  • Manufacturer's warranty
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 9
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 9
QC29. Transparency of Information
  • 9
 

15/07/2016 - ANONYMOUS

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • An MOT
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 10
QN3. Customer comments (Liked about service provided)
  • Staff always are expecting me, know my name and why I'm there.
QN5. Customer comments (Disliked about service provided)
  • None
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):
  • None, they have an area with seats, TV and papers plus drinks and a toilet, all the things I want while I'm waiting.
Q11. Visual Inspection
  • No
Q13. Work Done On Time
  • Yes
Q13b. Alternative transport offered
  • NO, but I did not need it
Q21. Did You Have to Pay
  • NO, I did not pay for anything
Q21a. How Was Cost Covered
  • Service contract/Extended Warranty
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Transparency of Information
  • 10
QC30. Relationship with Dealership - Reason for ratings
  • Everything works.
 

15/07/2016 - MRS VICKY MCADAM - Model: 208

Question Response
F1. Present for Drop Off and Collection
  • No, neither at the time of drop off, nor at the time of collection
F1bis. Collection And Delivery by the Dealer
  • Yes
Q0. Type of Work
  • Electrical or electronic repair
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 10
QN3. Customer comments (Liked about service provided)
  • All good
QN5. Customer comments (Disliked about service provided)
  • None
Q13. Work Done On Time
  • Yes
Q13b. Alternative transport offered
  • NO, but I did not need it
Q21. Did You Have to Pay
  • NO, I did not pay for anything
Q21a. How Was Cost Covered
  • Manufacturer's warranty
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Transparency of Information
  • 10
QC30. Relationship with Dealership - Reason for ratings
  • They are delivering the service that was promised.
 

13/07/2016 - POLICE WORKSHOPS - Model: 208

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • Oil change or a routine servicing
  • An MOT
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 10
QN3. Customer comments (Liked about service provided)
  • Everything went smoothly, no complaints at all
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Visual Inspection
  • Yes
Q13. Work Done On Time
  • Yes
Q13b. Alternative transport offered
  • YES, it was offered spontaneously
Q21. Did You Have to Pay
  • NO, I did not pay for anything
Q21a. How Was Cost Covered
  • Other
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Transparency of Information
  • 10
QC30. Relationship with Dealership - Reason for ratings
  • Everything went to plan right from the initial call up to when I collected the vehicle after the MOT and Service had been carried out. Very helpful and informative staff
 

13/07/2016 - MRS HELEN LOUISE MAHER - Model: Expert

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • Oil change or a routine servicing
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 10
QN3. Customer comments (Liked about service provided)
  • Someone took me back to work. I was given a full explanation of what had been done
QN5. Customer comments (Disliked about service provided)
  • Nothing
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):
  • no
Q11. Visual Inspection
  • No
Q13. Work Done On Time
  • Yes
Q13b. Alternative transport offered
  • YES, it was offered spontaneously
Q21. Did You Have to Pay
  • NO, I did not pay for anything
Q21a. How Was Cost Covered
  • Service contract/Extended Warranty
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Transparency of Information
  • 10
QC30. Relationship with Dealership - Reason for ratings
  • Good service and friendly staff
 

13/07/2016 - MISS RUTH GRIMSHAW - Model: 208

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • Oil change or a routine servicing
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 10
QN3. Customer comments (Liked about service provided)
  • I liked everything about the service i recieved from the service department, from when i arrived Sheree Kirk looked after me very very well,this dealership is a really nice enviroment and i would 100% recommend them to anyone!
QN5. Customer comments (Disliked about service provided)
  • Nothing at all
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):
  • No
Q11. Visual Inspection
  • No
Q13. Work Done On Time
  • Yes
Q13b. Alternative transport offered
  • NO, but I did not need it
Q21. Did You Have to Pay
  • YES, for all of the work carried out
Q23. Follow up contact from dealership
  • No
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Transparency of Information
  • 10
QC30. Relationship with Dealership - Reason for ratings
  • Lovely friendly polite staff who look after you very well
 

13/07/2016 - MR DARYL GATER - Model: 208

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • Oil change or a routine servicing
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 10
QN3. Customer comments (Liked about service provided)
  • Sherrie, was so warm and welcoming and made me feel like a valued customer. She is a delight to PEugeot
QN5. Customer comments (Disliked about service provided)
  • None
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):
  • Everyone is so friendly at Crewe Peugeot, and that's why I won't take my car to any other dealership.
Q11. Visual Inspection
  • Yes
Q13. Work Done On Time
  • Yes
Q13b. Alternative transport offered
  • NO, but I did not need it
Q21. Did You Have to Pay
  • NO, I did not pay for anything
Q21a. How Was Cost Covered
  • Service contract/Extended Warranty
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Transparency of Information
  • 10
QC30. Relationship with Dealership - Reason for ratings
  • I'm very well looked after by the team in Crewe
 

11/07/2016 - MISS CATHERINE BROAD - Model: 108

Question Response
F1. Present for Drop Off and Collection
  • No, neither at the time of drop off, nor at the time of collection
F1bis. Collection And Delivery by the Dealer
  • Yes
Q0. Type of Work
  • Oil change or a routine servicing
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 10
QN3. Customer comments (Liked about service provided)
  • General information and courtesy from staff.
QN5. Customer comments (Disliked about service provided)
  • None
Q13. Work Done On Time
  • Yes
Q13b. Alternative transport offered
  • NO, but I did not need it
Q21. Did You Have to Pay
  • NO, I did not pay for anything
Q21a. How Was Cost Covered
  • Other
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Transparency of Information
  • 10
QC30. Relationship with Dealership - Reason for ratings
  • Never had any cause for concern.
 

09/07/2016 - MRS DIANE PIGGIN - Model: 3008

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • Oil change or a routine servicing
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 10
QN3. Customer comments (Liked about service provided)
  • the wash and vacuum and friendly staff
QN5. Customer comments (Disliked about service provided)
  • none
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):
  • no
Q11. Visual Inspection
  • No
Q13. Work Done On Time
  • Yes
Q13b. Alternative transport offered
  • NO, but I did not need it
Q21. Did You Have to Pay
  • NO, I did not pay for anything
Q21a. How Was Cost Covered
  • Other
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Transparency of Information
  • 10
 

09/07/2016 - MISS MEGAN CARLIN - Model: 208

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • An MOT
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 10
QN3. Customer comments (Liked about service provided)
  • Courtesy of staff. Speed of MOT.
QN5. Customer comments (Disliked about service provided)
  • None
QA70a. General Appearance & Presentation of Dealership
  • 7
QA71a. Customer comments (Comments about the general appearance of the dealer premises):
  • Out of Date Poster in customer waiting area
Q11. Visual Inspection
  • No
Q13. Work Done On Time
  • No time was agreed with the dealer
Q13b. Alternative transport offered
  • NO, but I did not need it
Q21. Did You Have to Pay
  • YES, for all of the work carried out
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Transparency of Information
  • 10
QC30. Relationship with Dealership - Reason for ratings
  • Trusted Service
 

08/07/2016 - MR THOMAS GLOVER - Model: 207

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • Replacement of wearing parts
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 10
QN3. Customer comments (Liked about service provided)
  • I can wait in a comfortable area for the work to be completed and I can get on with my own computer work. Coffee or tea available free of charge. Friendly staff.
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Visual Inspection
  • No
Q13. Work Done On Time
  • Yes
Q13b. Alternative transport offered
  • NO, but I did not need it
Q21. Did You Have to Pay
  • YES, for all of the work carried out
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Transparency of Information
  • 10
QC30. Relationship with Dealership - Reason for ratings
  • Our cars, both bought new from this dealer have never let us down. This over a period of 7 to 8 years. Service reception staff are very professional and friendly.
 

07/07/2016 - MR IAN GASKELL - Model: 407

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • A recall
QA1. Overall Satisfaction
  • 9
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 9
QN3. Customer comments (Liked about service provided)
  • Friendly staff and lovely welcome and service
QN5. Customer comments (Disliked about service provided)
  • My only issue was when offered a wash and vac they only washed the car, inside wasn't touched.
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):
  • A decent coffee / tea machine in the waiting area rather than an old filter machine with no milk
Q11. Visual Inspection
  • No
Q13. Work Done On Time
  • Yes
Q13b. Alternative transport offered
  • NO, but I did not need it
Q21. Did You Have to Pay
  • NO, I did not pay for anything
Q21a. How Was Cost Covered
  • Preventative action (a recall)
Q23. Follow up contact from dealership
  • No
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Transparency of Information
  • 10
QC30. Relationship with Dealership - Reason for ratings
  • Excellent customer service from staff, the gentleman that greeted me was presentable and very polite and pointed me in the direction of the device desk. The lady I met there was very friendly
 

06/07/2016 - MISS HAYLEY SUTHERLAND - Model: 307

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • An MOT
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 10
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Visual Inspection
  • No
Q13. Work Done On Time
  • Yes
Q13b. Alternative transport offered
  • YES, it was offered spontaneously
Q21. Did You Have to Pay
  • NO, I did not pay for anything
Q21a. How Was Cost Covered
  • Service contract/Extended Warranty
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Transparency of Information
  • 10
 

06/07/2016 - MR CHRIS STEELE - Model: 208

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • Oil change or a routine servicing
  • Electrical or electronic repair
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 10
QN3. Customer comments (Liked about service provided)
  • Satisfaction; polite staff
QN5. Customer comments (Disliked about service provided)
  • N/A
Q13b. Alternative transport offered
  • YES, it was offered spontaneously
Q21. Did You Have to Pay
  • YES, for all of the work carried out
Q23. Follow up contact from dealership
  • No
Q24. Return to Workshop
  • NO, but I intend to do so
Q24a. Why Not Fixed First Time
  • Problem is still apparent
Q24b. Specify Problems
  • Electrical fault with the radio
QC26. General Attitude of Service Team
  • 10
QC28. Customer Care
  • 10
QC29. Transparency of Information
  • 10
 

04/07/2016 - MRS MAUREEN BASU - Model: 208

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • An MOT
QA1. Overall Satisfaction
  • 9
QA26. Recommend Dealer
  • 9
QA27. Return to this Dealer for Servicing/Repairs
  • 4
QN3. Customer comments (Liked about service provided)
  • Nice reception and people working there
QN5. Customer comments (Disliked about service provided)
  • Price
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):
  • No
Q11. Visual Inspection
  • No
Q13. Work Done On Time
  • Yes
Q13b. Alternative transport offered
  • NO, but I did not need it
Q21. Did You Have to Pay
  • YES, for all of the work carried out
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Transparency of Information
  • 10
QC30. Relationship with Dealership - Reason for ratings
  • They were nice
 

04/07/2016 - ANONYMOUS

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • Other
Q0Com. Customer comments (other)
  • Summer. Check
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 10
QN3. Customer comments (Liked about service provided)
  • Service. All. Round. Satisfaction
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Visual Inspection
  • Yes
Q13. Work Done On Time
  • Yes
Q13b. Alternative transport offered
  • NO, but I did not need it
Q21. Did You Have to Pay
  • YES, for all of the work carried out
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Transparency of Information
  • 10
QC30. Relationship with Dealership - Reason for ratings
  • Polite. Service. On time.
 

02/07/2016 - MR IRVINE GRICE - Model: 208

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • Replacement of wearing parts
  • Mechanical Repair
  • Electrical or electronic repair
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 9
QA27. Return to this Dealer for Servicing/Repairs
  • 9
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Visual Inspection
  • No
Q13. Work Done On Time
  • No time was agreed with the dealer
Q13b. Alternative transport offered
  • NO, but I did not need it
Q21. Did You Have to Pay
  • YES, for some of the work carried out
Q21a. How Was Cost Covered
  • Service contract/Extended Warranty
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • YES, I returned to the approved repairer
Q24a. Why Not Fixed First Time
  • New problem arose
Q24b. Specify Problems
  • car broke down again on return from garage after work completed - different problem allegedly
QB24a. Resolution of the problem after the return to the workshop
  • No, only part of the problems have been resolved
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Transparency of Information
  • 10
 

02/07/2016 - MRS ANITA LYNCH - Model: 207

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • Replacement of wearing parts
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 10
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Visual Inspection
  • No
Q13. Work Done On Time
  • Yes
Q13b. Alternative transport offered
  • NO, but I did not need it
Q21. Did You Have to Pay
  • YES, for all of the work carried out
Q23. Follow up contact from dealership
  • No
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Transparency of Information
  • 10
 

01/07/2016 - ANONYMOUS

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • Oil change or a routine servicing
QA1. Overall Satisfaction
  • 9
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 10
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Visual Inspection
  • No
Q13. Work Done On Time
  • No
Q13a. Informed of Delay
  • Yes
Q13b. Alternative transport offered
  • NO, but I did not need it
Q21. Did You Have to Pay
  • YES, for all of the work carried out
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 9
QC29. Transparency of Information
  • 10
 

29/06/2016 - MR ANDREW SHEPHERD - Model: 208

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • Oil change or a routine servicing
  • An MOT
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 10
QA70a. General Appearance & Presentation of Dealership
  • 10
Q13. Work Done On Time
  • Yes
Q21. Did You Have to Pay
  • YES, for all of the work carried out
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Transparency of Information
  • 10
 

29/06/2016 - ANONYMOUS

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • Oil change or a routine servicing
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 10
QN3. Customer comments (Liked about service provided)
  • All staff were courteous & polite & gave me an overview of the points involved in the recent servicing of my car
QN5. Customer comments (Disliked about service provided)
  • N / A
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):
  • N/A
Q11. Visual Inspection
  • No
Q13. Work Done On Time
  • Yes
Q13b. Alternative transport offered
  • NO, but I did not need it
Q21. Did You Have to Pay
  • YES, for all of the work carried out
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Transparency of Information
  • 10
QC30. Relationship with Dealership - Reason for ratings
  • Fortunately, I have had no need for repairs to my vehicle, only servicing. However, as the car is still under warranty and the staff are extremely friendly and professional would be the reasons for my ratings of the dealer.
 

29/06/2016 - MR ERIC HANSEN - Model: 208

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • Replacement of wearing parts
  • An MOT
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 10
QN3. Customer comments (Liked about service provided)
  • Very pleasant, informative and helpful staff
QN5. Customer comments (Disliked about service provided)
  • Very pleasant, informative and helpful staff
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):
  • no
Q11. Visual Inspection
  • No
Q13. Work Done On Time
  • Yes
Q13b. Alternative transport offered
  • NO, but I did not need it
Q21. Did You Have to Pay
  • YES, for all of the work carried out
Q23. Follow up contact from dealership
  • No
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Transparency of Information
  • 10
QC30. Relationship with Dealership - Reason for ratings
  • Very pleasant, informative and helpful staff
 

29/06/2016 - MRS JEAN BRYAN - Model: 308

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • Other
Q0Com. Customer comments (other)
  • Summer check
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 10
QN3. Customer comments (Liked about service provided)
  • Excellent service.
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):
  • No.
Q11. Visual Inspection
  • No
Q13. Work Done On Time
  • Yes
Q13b. Alternative transport offered
  • NO, but I did not need it
Q21. Did You Have to Pay
  • YES, for all of the work carried out
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • NO, I have not needed to return
QC26. General Attitude of Service Team
  • 10
QC30. Relationship with Dealership - Reason for ratings
  • Excellent service.
 

27/06/2016 - MR COLIN F SMITH - Model: 208

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • Electrical or electronic repair
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 10
QN3. Customer comments (Liked about service provided)
  • friendlyness, courtesy, updating work in progress
QA70a. General Appearance & Presentation of Dealership
  • 10
Q11. Visual Inspection
  • Yes
Q13. Work Done On Time
  • No time was agreed with the dealer
Q21. Did You Have to Pay
  • YES, for all of the work carried out
Q23. Follow up contact from dealership
  • Yes
Q24. Return to Workshop
  • YES, I returned to the approved repairer
Q24a. Why Not Fixed First Time
  • Other reason(s)
Q24b. Specify Problems
  • returned to have a faulty sensor wire replaced
QB24a. Resolution of the problem after the return to the workshop
  • Yes, all the problems have been resolved
QC26. General Attitude of Service Team
  • 10
QC27. Professional Skills
  • 10
QC28. Customer Care
  • 10
QC29. Transparency of Information
  • 10
QC30. Relationship with Dealership - Reason for ratings
  • the trust and confidence generated by the staff when dealing with my problems
 

27/06/2016 - MR HORACE BAKER - Model: 407

Question Response
F1. Present for Drop Off and Collection
  • To drop off and collect your vehicle
Q0. Type of Work
  • Oil change or a routine servicing
QA1. Overall Satisfaction
  • 10
QA26. Recommend Dealer
  • 10
QA27. Return to this Dealer for Servicing/Repairs
  • 10
QN3. Customer comments (Liked about service provided)
  • Clear information on work done and required in future Excellent valeting
QN5. Customer comments (Disliked about service provided)
  • No complaints
QA70a. General Appearance & Presentation of Dealership
  • 10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):
  • None