Testimonials - Gateway Peugeot Crewe, Crewe, Cheshire

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	good staff - friendly and considerate, helped explain things clearly
QD1. Areas Commented On	Ease of Making Purchase Fulfilment of Commitments Quality of Dealings with Sales Executive Taking Ownership of Vehicle
QD5. Ease of Finding Info on Website	10
QD2. Ease of Buying Process	10
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QD7. Put Your Requirements First	10
QC29. Comment - Relationship with Dealership	great service
QA29. Vehicle Satisfaction	10
QA29a. Comment - Vehicle Satisfaction	fills our needs
QD9. Comment - More Enjoyable Experience	nothing

REVEREND DAVID HAMBLIN

Question	Response
QA1. Overall Satisfaction	9
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	Keith the salesman was very informative and really sold the car to us. We are both thrilled with this beautiful new 3008.
QN5. Comment - Disliked about Purchase Experience	We were expecting the car to be delivered end of April beginning of May. We received it the middle of June. It was for the new 3008. We ordered this vehicle end of February 2017. Too long to wait. But it is a gorgeous car!!!!!!!!!!!!!!!!
QD1. Areas Commented On	Ease of Making Purchase
QD5. Ease of Finding Info on Website	9
QD2. Ease of Buying Process	9
QD8. Comment - General	Yes. It was quite straight forward but a lot of paperwork.
QD9. Comment - More Enjoyable Experience	In all very pleased. Cannot pinpoint anything better. Thank you!!

MRS CHRISTINE DREDGE

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	Easy finance, excellent service, very professional and knowledgeable
QN5. Comment - Disliked about Purchase Experience	Nothing
QD1. Areas Commented On	Ease of Making Purchase Fulfilment of Commitments Quality of Dealings with Sales Executive Taking Ownership of Vehicle
QD5. Ease of Finding Info on Website	10
QD2. Ease of Buying Process	10
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QD7. Put Your Requirements First	10
QC29. Comment - Relationship with Dealership	Keith listened and really understood our requirement. Provided an excellent match to the above
QA29. Vehicle Satisfaction	10
QA29a. Comment - Vehicle Satisfaction	Clear instructions on the components which were different from our previous vehicles.
QD8. Comment - General	Gateway Peugeot continue to excel in all aspects of Sales and Service. A total pleasure to do business with
QD9. Comment - More Enjoyable Experience	Better coffee in the showroom!!

MR CARALYN DUIGNAN

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	Thorough.
QN5. Comment - Disliked about Purchase Experience	None
QD1. Areas Commented On	No More Comments

MR MICHAEL BAILEY

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	Very open about questions asked. Looked up things for us in our presence. Kept in contact explained why certain things would happen and when. Really helpful.
QN5. Comment - Disliked about Purchase Experience	Nothing all good.
QD1. Areas Commented On	Taking Ownership of Vehicle
QC14. Presentation of Vehicle at Handover	10
QA29. Vehicle Satisfaction	10
QA29a. Comment - Vehicle Satisfaction	Explanation of instruments excellent at garage. Car has everything we expected and more. Great to drive.
QD8. Comment - General	NO
QD9. Comment - More Enjoyable Experience	Nothing our experience was most enjoyable. Pity every garage/dealership is not like Gateway Peugeot.

MR STEPHEN ROYLE

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	The nice approach of the sales person.
QN5. Comment - Disliked about Purchase Experience	Nothing.
QD1. Areas Commented On	Fulfilment of Commitments Quality of Dealings with Sales Executive Taking Ownership of Vehicle
Q15. Handed Over on Agreed Date	Yes, before the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QD7. Put Your Requirements First	10
QC29. Comment - Relationship with Dealership	Great to deal with. Well informed and very knowledgeable. Great attitude.
QA29. Vehicle Satisfaction	10
QA29a. Comment - Vehicle Satisfaction	Raised driving position, comfortable seats, smooth driving, modern technology via the i-Cockpit, excellent phone integration, fuel economy.
QD9. Comment - More Enjoyable Experience	Nothing of note.

MR DAVID ARMSTRONG

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	Very friendly and helpful, did not push me into things I didn't want.
QN5. Comment - Disliked about Purchase Experience	Nothing
QD1. Areas Commented On	Ease of Making Purchase Fulfilment of Commitments Quality of Dealings with Sales Executive Taking Ownership of Vehicle
QD5. Ease of Finding Info on Website	10
QD2. Ease of Buying Process	10
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QD7. Put Your Requirements First	10
QC29. Comment - Relationship with Dealership	Very friendly and asked all questions needed to understand what we wanted. Took my situation into consideration when agreeing the finance terms.
QA29. Vehicle Satisfaction	10
QA29a. Comment - Vehicle Satisfaction	Very good quality vehicle.
QD9. Comment - More Enjoyable Experience	Nothing, was very good service and experience

MR SAMUEL COTTER

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	Very friendly and responsive staff
QN5. Comment - Disliked about Purchase Experience	it took a couple of months longer than hoped but that was due to a fire at a supplier factory in France!
QD1. Areas Commented On	Quality of Dealings with Sales Executive
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QD7. Put Your Requirements First	10
QC29. Comment - Relationship with Dealership	Attitude and content knowledge
QD8. Comment - General	No
QD9. Comment - More Enjoyable Experience	Full tank of diesel

MR JAMES BEARD

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	SALES GUY WAS GOOD
QN5. Comment - Disliked about Purchase Experience	NONE
QD1. Areas Commented On	No More Comments

MR REHAN SIDDIQUI

Question	Response
QA1. Overall Satisfaction	9
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	Attentive salespeople who listened
QD1. Areas Commented On	No More Comments

MR ANTONY SPENCER BARKER

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QD1. Areas Commented On	No More Comments

MR TIMOTHY JONES

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	Friendly staff, no pressure
QN5. Comment - Disliked about Purchase Experience	Nothing
QD1. Areas Commented On	No More Comments

KATHRYN CHESTERS

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	Extremely helpful sales team who not only handled all my needs, but also helped build the excitement of the whole experience.
QN5. Comment - Disliked about Purchase Experience	Nothing
QD1. Areas Commented On	Taking Ownership of Vehicle Any Other Area
QC14. Presentation of Vehicle at Handover	10
QA29. Vehicle Satisfaction	10
QA29a. Comment - Vehicle Satisfaction	As a first time buyer, the experience could not have been more fulfilling, exciting, and satisfying. Everything was easy, my needs were met at all points and my new car is amazing.
QD8. Comment - General	No
QD9. Comment - More Enjoyable Experience	No improvement necessary

MR GRAHAM SWINNERTON

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	Easy to deal with and helpful
QN5. Comment - Disliked about Purchase Experience	None
QD1. Areas Commented On	Quality of Dealings with Sales Executive
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QD7. Put Your Requirements First	10
QC29. Comment - Relationship with Dealership	helpful, knowledge

POWER

Question	Response
QA1. Overall Satisfaction	8
QA31. Recommend Dealer	8
QN3. Comment - Liked about Purchase Experience	Listened to the car I wanted and worked out the best deal for me. Also very helpful and friendly team.
QN5. Comment - Disliked about Purchase Experience	Internet was down so look longer to find things out but was not Peugeot fault.
QD5. Ease of Finding Info on Website	7
QD2. Ease of Buying Process	10
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	8
Q18. Problems on Day of Handover	No
QC26. General Attitude of Sales Executive	9
QC27. Professional Skills	8
QD7. Put Your Requirements First	10
QA29. Vehicle Satisfaction	10
QA29a. Comment - Vehicle Satisfaction	I love my car, easy to drive, fun to drive, I feel safe and comfortable in my car. It is big enough for my family's needs.
QD9. Comment - More Enjoyable Experience	Test drive car first.

RACHAEL ANN LEINKER

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	Everything explained I'm a proper manner
QD1. Areas Commented On	No More Comments

MR KEITH WOOLSTENCROFT

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	Getting exactly what I asked for
QD1. Areas Commented On	Quality of Dealings with Sales Executive Taking Ownership of Vehicle
QC14. Presentation of Vehicle at Handover	10
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QD7. Put Your Requirements First	10
QC29. Comment - Relationship with Dealership	Totally understood my requirements
QA29. Vehicle Satisfaction	10
QA29a. Comment - Vehicle Satisfaction	The car exceeds all of my expectations.

MR FRANK SKEITH

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	They were patient and gave a good analysis of the different options in relation to our needs.
QN5. Comment - Disliked about Purchase Experience	There was a delay in obtaining the vehicle but I understand that this was a Peugeot error and not the dealer.
QD1. Areas Commented On	Ease of Making Purchase Quality of Dealings with Sales Executive
QD5. Ease of Finding Info on Website	10
QD2. Ease of Buying Process	10
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QD7. Put Your Requirements First	10
QC29. Comment - Relationship with Dealership	The executive, Aaron clearly knew the specifications of the vehicle and understood our needs
QD9. Comment - More Enjoyable Experience	A better access to the building for disabled users.

ANONYMOUS

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	Very friendly staff who are willing to go the extra mile
QN5. Comment - Disliked about Purchase Experience	N/A
QD1. Areas Commented On	No More Comments

Lois Woolley

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	very informative and helpful staff no hassle decent test drive
QN5. Comment - Disliked about Purchase Experience	NONE
QD1. Areas Commented On	Ease of Making Purchase Fulfilment of Commitments Quality of Dealings with Sales Executive Taking Ownership of Vehicle
QD2. Ease of Buying Process	10
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QD7. Put Your Requirements First	10
QC29. Comment - Relationship with Dealership	the attitude and skill of the salesman.very relaxed
QA29. Vehicle Satisfaction	10
QA29a. Comment - Vehicle Satisfaction	no proplems first class
QD8. Comment - General	no
QD9. Comment - More Enjoyable Experience	a free car

MR KEITH WALKER

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	Staff looked after you and explained everything to you.
QN5. Comment - Disliked about Purchase Experience	Nothing to dislike
QD1. Areas Commented On	No More Comments

MR MICHAEL ROWBOTTOM

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	The information provided was excellently presented and clearly explained. Test drive was thorough and it felt like no pressure was exerted. Thoroughly enjoyable experience as usual.
QN5. Comment - Disliked about Purchase Experience	Nothing
QD1. Areas Commented On	No More Comments

MR MARTIN STALEY

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	Very friendly and helpful staff and patient with my dithering.
QN5. Comment - Disliked about Purchase Experience	None really
QD1. Areas Commented On	Taking Ownership of Vehicle
QC14. Presentation of Vehicle at Handover	10
QA29. Vehicle Satisfaction	10
QA29a. Comment - Vehicle Satisfaction	The whole experience was good and I am pleased with my purchase
QD8. Comment - General	No
QD9. Comment - More Enjoyable Experience	More cups of tea

ANONYMOUS

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	Everyone is friendly and approachable. Quick to understand what the customer requires in a car and therefore deals are tailored appropriately.
QD1. Areas Commented On	Ease of Making Purchase Fulfilment of Commitments Quality of Dealings with Sales Executive Taking Ownership of Vehicle
QD5. Ease of Finding Info on Website	2
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC29. Comment - Relationship with Dealership	As recorded in the answer to the first question
QA29. Vehicle Satisfaction	9
QA29a. Comment - Vehicle Satisfaction	2008 is a good looking car and the right size for my needs, not too big, not too small. It is comfortable for driver and passengers alike. The higher sitting position is good and I like the folding wing mirrors.

ANONYMOUS

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	9
QD1. Areas Commented On	No More Comments

ANONYMOUS

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	Personal customer service and friendly staff
QN5. Comment - Disliked about Purchase Experience	Slight miscommunication caused by the text service but that is mostly because I didn't read the message properly
QD1. Areas Commented On	No More Comments

ANON

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	All the staff at the garage were very friendly, knowledgeable and helpful.
QN5. Comment - Disliked about Purchase Experience	None
QD1. Areas Commented On	Ease of Making Purchase Fulfilment of Commitments Quality of Dealings with Sales Executive Taking Ownership of Vehicle
QD5. Ease of Finding Info on Website	10
QD2. Ease of Buying Process	10
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QD7. Put Your Requirements First	10
QC29. Comment - Relationship with Dealership	The car we have is a motability car, every effort was made by the dealership to make sure it was the correct car.
QA29. Vehicle Satisfaction	10
QA29a. Comment - Vehicle Satisfaction	the car is more than adequate for our needs with regard to comfort and space for equipment.
QD8. Comment - General	No
QD9. Comment - More Enjoyable Experience	Nothing.

MRS CHRISTINE MCGREGOR

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	From the moment we entered the show room and were shown the car we fell in love with it.Keith our sales rep was brilliant and new exactly what we wanted and went that extra mile to please us.
QN5. Comment - Disliked about Purchase Experience	NONE
QD1. Areas Commented On	No More Comments

MR HOWARD DIXON

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QD1. Areas Commented On	Quality of Dealings with Sales Executive
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QD7. Put Your Requirements First	10
QC29. Comment - Relationship with Dealership	Very efficient and friendly transaction
QD8. Comment - General	No

MR DAVID MARTIN

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	Explanation on options available and customer service was excellent
QN5. Comment - Disliked about Purchase Experience	Gap insurance expensive
QD1. Areas Commented On	Quality of Dealings with Sales Executive
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QD7. Put Your Requirements First	10
QC29. Comment - Relationship with Dealership	Matt was informative, he advised on options available, he made contact and kept us informed.
QD8. Comment - General	Gap insurance, offered as a deal. Was not offered as a one off payment avoiding paying (interest). Gone elsewhere as a cheaper deal offered.
QD9. Comment - More Enjoyable Experience	Matt was a really good salesman, enjoyable experience buying our car. We wanted to consider the 3008, however the payment were too high

MS CAROL THAKE

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	Friendly quick service.
QN5. Comment - Disliked about Purchase Experience	Nothing
QD1. Areas Commented On	No More Comments

MR ANTHONY WARD

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	Finding the right car for me
QD1. Areas Commented On	Any Other Area
QD8. Comment - General	Matt Alcock was very helpful and patient, and ensured that I purchased the right vehicle for my requirements.
QD9. Comment - More Enjoyable Experience	Personally, I do not feel that there is any improvement that is required.

MRS SARAH CAIN

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QD1. Areas Commented On	Ease of Making Purchase Fulfilment of Commitments Quality of Dealings with Sales Executive
QD5. Ease of Finding Info on Website	10
QD2. Ease of Buying Process	10
Q15. Handed Over on Agreed Date	Yes, on the agreed date
Q18. Problems on Day of Handover	No
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QD7. Put Your Requirements First	10

MR ANDREW BRUNTON

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	Quick and easy
QD1. Areas Commented On	Ease of Making Purchase Fulfilment of Commitments Quality of Dealings with Sales Executive Taking Ownership of Vehicle
QD5. Ease of Finding Info on Website	10
QD2. Ease of Buying Process	10
Q15. Handed Over on Agreed Date	Yes, before the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QD7. Put Your Requirements First	10
QC29. Comment - Relationship with Dealership	Attuide and great customer care
QA29. Vehicle Satisfaction	10
QA29a. Comment - Vehicle Satisfaction	Great car

URSULA REEVES

Question	Response
QA1. Overall Satisfaction	6
QA31. Recommend Dealer	6
QN3. Comment - Liked about Purchase Experience	Pleasant showrooms. Easy access to the dealership.
QN5. Comment - Disliked about Purchase Experience	Attitude of the salesperson. He seemed displeased when I changed my mind over the model I intended to buy. There was no communication (by phone/email or text) as to when I was likely to get the car which I eventually settled on. I did not even receive an invoice for the new car/noinformation the model or specification. I was kept waiting for over an hour for a pre-arranged meeting when as he 'over-ran'a meeting with another customer. I felt misled and upset over the final financial agreement... ie a 'deposit' which we were told was returnable turned out not be!
QD5. Ease of Finding Info on Website	8
QD2. Ease of Buying Process	5
QD3. Comment - Making Buying Process Simpler	A clearer explanation of financial arrangements. The final document was covered in hand written 'calculations' for the final settlement but the 'calculations' were not explained properly. The form could have been better designed.
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	6
QC14a. Comment - Presentation of Vehicle	I did not enjoy the experience of buying this vehicle and really wanted to be out of the environment as soon as possible.
Q18. Problems on Day of Handover	Yes
Q23. Comment - Specify Problems	No problems with the vehicle itself (it is lovely) but I felt deeply distressed by the demand for £500 more than I expected to pay (ie, what I thought was a returnable deposit.... which turned out not be!!wasn't)
Q24a. Problems Resolved	NO, the problems were only partially resolved
QC26. General Attitude of Sales Executive	5
QC27. Professional Skills	5
QD7. Put Your Requirements First	6
QC29. Comment - Relationship with Dealership	Real problems with the financial side of this deal. I still feel that I have not had a proper explanation for the figures finally arrived at. This is the 4th/5th Peugeot I have leased on the PSA scheme (it is the first from this particular dealership)and I have never felt "cheated" like I did from this experience.
QA29. Vehicle Satisfaction	10
QA29a. Comment - Vehicle Satisfaction	IT IS LOVELY! It does exactly what I want. It is nippy, sleek, economical, parks in tiny spaces and has a great SOUND system!
QD9. Comment - More Enjoyable Experience	A salesperson who could explain the mathematics rather better. I am an older person and female...BUT... I do, have a science degree so I am not totally stupid......I am still not convinced that I haven't been fobbed off !!

ANONYMOUS

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	9
QN3. Comment - Liked about Purchase Experience	Knowledgable and friendly staff
QD1. Areas Commented On	Ease of Making Purchase Fulfilment of Commitments Quality of Dealings with Sales Executive
QD2. Ease of Buying Process	9
Q15. Handed Over on Agreed Date	Yes, on the agreed date
Q18. Problems on Day of Handover	No
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QD7. Put Your Requirements First	10

MR STEWART ROBERTS

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	Friendly,helpful service
QN5. Comment - Disliked about Purchase Experience	None
QD1. Areas Commented On	No More Comments

ANON

Question	Response
QA1. Overall Satisfaction	1
QA31. Recommend Dealer	1
QN3. Comment - Liked about Purchase Experience	The tea!
QN5. Comment - Disliked about Purchase Experience	Salesman did not listen to us on the specification of the vehicle we were choosing, & we ended up with a car which did not have all the specification we wanted.
QD5. Ease of Finding Info on Website	8
QD2. Ease of Buying Process	8
QD3. Comment - Making Buying Process Simpler	Getting the right car.
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	3
QC14a. Comment - Presentation of Vehicle	We collected it when it was dark, but Salesman told us that it met all the specification we wanted. However the next day we discovered it was not the right specification vehicle.
Q18. Problems on Day of Handover	No
QC26. General Attitude of Sales Executive	6
QC27. Professional Skills	1
QD7. Put Your Requirements First	1
QC29. Comment - Relationship with Dealership	Did not supply the vehicle that Iasked for, & when we contacted them the next day I was told to speak to the sales manager, which I did. He then invited us into the dealership to discuss matter further, which again we did. However at this meeting the sales manager did not want to help us, as to get the car that we wanted he wanted an extra £125 PER MONTH) on top of the amount we were already paying. This was so he could recoup the devaluation in the car although it was only 3 days old & had only done approx 120 miles (most of this was due to having to return to the dealership). We are very unhappy with this dealership & will not return. We have even cancelled the service plan we took out with them.
QA29. Vehicle Satisfaction	1
QA29a. Comment - Vehicle Satisfaction	Please read previous information that I have already written.
QD8. Comment - General	We picked Gateway dealership because we did not like the attitude of the salesmen in the Stoneacre, Stoke on Trent dealership where we had purchased our previous Peugeots. We had already purchased our previous 2 cars from this dealership where we had good experiences until the manager & staff changed. Gateway told us they were a family run business & on first impressions they seemed to be a professional & friendly team. However, their attitude changed when we brought the problem to their attention.
QD9. Comment - More Enjoyable Experience	They could have apologised & provided us with a car with the specification we required without having to pay another £125 a month. We even said we would have had a car that was on their forecourt, which was nearly new but had the specification we wanted

SUSAN COLLINS

Question	Response
QA1. Overall Satisfaction	8
QA31. Recommend Dealer	8

ANON

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	Personal service, well informed salesperson, straightforward advice.
QN5. Comment - Disliked about Purchase Experience	Nothing
QD1. Areas Commented On	Ease of Making Purchase Fulfilment of Commitments Quality of Dealings with Sales Executive
QD5. Ease of Finding Info on Website	10
QD2. Ease of Buying Process	10
Q15. Handed Over on Agreed Date	Yes, on the agreed date
Q18. Problems on Day of Handover	No
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QD7. Put Your Requirements First	10
QC29. Comment - Relationship with Dealership	Good attitude Well informed Put our requirements first Good advice Gave us a great deal
QD8. Comment - General	No
QD9. Comment - More Enjoyable Experience	Nothing completely satisfied

MRS STELLA ADCOCK

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	Polite, courteous, helpful and knowledgeable staff.
QN5. Comment - Disliked about Purchase Experience	None whatsoever!
QD1. Areas Commented On	No More Comments

MR GORDON HEDDON

Question	Response
QA1. Overall Satisfaction	8
QA31. Recommend Dealer	8
QN3. Comment - Liked about Purchase Experience	The sales person who unfortunately was due to go on holiday on the day I was expecting to collect my new car
QN5. Comment - Disliked about Purchase Experience	The delays from when promised to actually being able to collect, a full week after, that was after being told it would have been three more days, until it was resolved
QD5. Ease of Finding Info on Website	10
QD2. Ease of Buying Process	10
Q15. Handed Over on Agreed Date	No, after the agreed date
Q15a. Informed of Delay	Yes
QC14. Presentation of Vehicle at Handover	8
QC14a. Comment - Presentation of Vehicle	The person handling the changeover wa slacking experience
Q18. Problems on Day of Handover	No
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QD7. Put Your Requirements First	10
QC29. Comment - Relationship with Dealership	The executive that sold me the car was very experienced and new everything about the model and anticipated my needs
QA29. Vehicle Satisfaction	10
QA29a. Comment - Vehicle Satisfaction	Good looking car that is very easy to drive
QD8. Comment - General	Just the disappointment about not being able to change over on the original day
QD9. Comment - More Enjoyable Experience	Already said, being able to collect new car on the original day

MR BRIAN MOLLEY

Question	Response
QA1. Overall Satisfaction	8
QA31. Recommend Dealer	10
QD5. Ease of Finding Info on Website	10
QD2. Ease of Buying Process	10
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QD7. Put Your Requirements First	10
QA29. Vehicle Satisfaction	10
QD8. Comment - General	No

ZOE DODD

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	Easy, got a great deal, felt valued as a customer.
QD1. Areas Commented On	No More Comments

HELEN CAMPBELL

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	I enjoyed the service i received and the information that was given with regards to the vehicle i decided to purchase.
QN5. Comment - Disliked about Purchase Experience	none
QD1. Areas Commented On	Ease of Making Purchase Fulfilment of Commitments Quality of Dealings with Sales Executive Taking Ownership of Vehicle Any Other Area
QD5. Ease of Finding Info on Website	10
QD2. Ease of Buying Process	10
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QD7. Put Your Requirements First	10
QC29. Comment - Relationship with Dealership	THE SALES EXECUTIVE WAS VERY KNOWLEABLE VERY FRIENDLY WITH A GOOD SENSE OF HUMOUR THE SAME AS MYSELF. I HAD A VERY GOOD RELATIONSHIP WITH HIM
QA29. Vehicle Satisfaction	10
QA29a. Comment - Vehicle Satisfaction	MY RATING WERE GIVEN BECAUSE I WAS COMPLETELY SATISFIDE WITH THE TREATMENT I RECEIVED BOTH FROM SALES AND SERVICE DEPARTMENT.
QD8. Comment - General	NO
QD9. Comment - More Enjoyable Experience	ABSOLUTELY NOTHING.

MR JACK PULLAN

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	I already knew and trusted my Sales Executive as he sold me my last car. He is extremely professional and simplifies the whole administrative process.
QN5. Comment - Disliked about Purchase Experience	Nothing. Just a shame the new 3008 was too big for my garage!!
QD1. Areas Commented On	No More Comments

MR CLIVE ATKINSON

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	Everything was explained to me and made simple and easy to understand.
QN5. Comment - Disliked about Purchase Experience	There was a bit of a faf with the insurance and whether or not I qualified for the just add fuel. I think the rules just need clarifying a bit.
QD1. Areas Commented On	Ease of Making Purchase Fulfilment of Commitments Quality of Dealings with Sales Executive Taking Ownership of Vehicle
QD5. Ease of Finding Info on Website	10
QD2. Ease of Buying Process	10
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QD7. Put Your Requirements First	10
QC29. Comment - Relationship with Dealership	Everyone at the dealership was friendly and approachable there definitely didn't feel like a buyer - salesman gap between us. It was a very relaxing and friendly encounter.
QA29. Vehicle Satisfaction	10
QA29a. Comment - Vehicle Satisfaction	The car's performance, drive, and style are all fantastic!
QD8. Comment - General	Nope
QD9. Comment - More Enjoyable Experience	Having biscuits in the waiting lobby.

MR MATTHEW ISHERWOOD

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	ALL staff were so helpful and informative. I didn't feel pressurised into taking the deal which I felt at some other dealerships. Handing over of information seemed effective when my main point of contact wasn't there.
QN5. Comment - Disliked about Purchase Experience	Can't complain about anything
QD1. Areas Commented On	Ease of Making Purchase Fulfilment of Commitments Quality of Dealings with Sales Executive Taking Ownership of Vehicle
QD5. Ease of Finding Info on Website	10
QD2. Ease of Buying Process	10
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QD7. Put Your Requirements First	10
QC29. Comment - Relationship with Dealership	Nathan was professional and had an extensive knowledge of the deals and packages and was really easy to talk to.
QA29. Vehicle Satisfaction	10
QA29a. Comment - Vehicle Satisfaction	Everything was swift and efficient and there wasn't anything unexpected
QD8. Comment - General	No
QD9. Comment - More Enjoyable Experience	I couldn't fault the experience and have no suggestions for improvement

GEORGETTE BROOKES

Question	Response
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	Matt, the salesman understood my requirements and procured the car I wanted
QN5. Comment - Disliked about Purchase Experience	The amount of depreciation on my 2 year old car for part exchange
QD1. Areas Commented On	Quality of Dealings with Sales Executive
QC26. General Attitude of Sales Executive	10
QC29. Comment - Relationship with Dealership	He always seems to go the extra mile to make sure you are happy with the sale
QD9. Comment - More Enjoyable Experience	The whole team at Gateway work very hard to provide a professional and friendly service which would be difficult to improve upon

MR TERRY CLARK

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Comment - Liked about Purchase Experience	The friendly and personal service, and the reminder that if we needed any help or advice and as at any time to contact the sales team.
QN5. Comment - Disliked about Purchase Experience	Nothing really
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Comments on Appearance & Presentation of Dealership	None
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, before the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Comment - Relationship with Dealership	As stated very friendly. We stated that we had 3 different make of cars to consider and the team built up the best deal of the 3 to suit us. We had been very close to choosing the 3008 previously, but choose the Touran. This time the 3008 just took it.
QA29. Vehicle Satisfaction	10
QA29a. Comment - Vehicle Satisfaction	My satisfaction at this early stage.

MR MELVYN BROWNELL

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Matt was extremely knowledgable and helpful. Very impressed by him.
QN5. Customer comments (Disliked when purchasing car)	None
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Comments on Appearance & Presentation of Dealership	No. everyone was very friendly and professional. Showroom immaculate.
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, before the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	Extremely professional and friendly throughout. Explained functionality of the car very clearly.
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	Same as before with the glitches ironed out. I had a 3008 previously but struggled with the semi automatic.

ELIZABETH SHIRLEY 19/12/2016

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Very easy and thorough
QA70a. General Appearance & Presentation of Dealership	10
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	No
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QA29. Vehicle Satisfaction	10

MRS PATRICIA JACKSON 15/12/2016

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	9
QN3. Customer comments (Liked when purchasing car)	Efficiently handed over and car in excellent state
QA70a. General Appearance & Presentation of Dealership	7
QA71a. Comments on Appearance & Presentation of Dealership	Showroom needs a refurbishment and its looking rather tired
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	No
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	Excellent and friendly service
QA29. Vehicle Satisfaction	8
QA29a. Vehicle Satisfaction - Reason for ratings	Overall very good car - easy to drive and comfortable Weak point is ventilation system as car seems prone to windows misting up if air con not being used

MR DAVID HARRISON 15/12/2016

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	everything was done correctly and with pleasure superb firm to deal with
QN5. Customer comments (Disliked when purchasing car)	nothing at all
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Comments on Appearance & Presentation of Dealership	none needed
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	because they are efficient knowledgeable polite and better than any other dealers i have dealt with including Jaguar BMW and Renault trucks
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	all good

MRS ELIZABETH HOW 09/12/2016

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Kieth Lloyd was great for both
QN5. Customer comments (Disliked when purchasing car)	Paying
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Comments on Appearance & Presentation of Dealership	Everything was very professional and user friendly
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	No
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	Kieth Lloyd was very professional and knowledgable
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	Satisfaction

MRS MARGARET BOOTH 10/12/2016

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	9
QA31. Recommend Dealer	10
QA70a. General Appearance & Presentation of Dealership	10
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	No
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	They are just very professional and very honest
QA29. Vehicle Satisfaction	7
QA29a. Vehicle Satisfaction - Reason for ratings	Fuel consumption seems to be very poor and the electric side mirrors have stopped working

MR BRIAN CARTER 14/12/2016

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Nothing was too much trouble, and the sales person was excellent.
QN5. Customer comments (Disliked when purchasing car)	None
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Comments on Appearance & Presentation of Dealership	None
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	Offered test drive. Answered all questions. Explained all options regarding finance.
QA29. Vehicle Satisfaction	9
QA29a. Vehicle Satisfaction - Reason for ratings	The radio is not as good as the one in my previous model and as I have upgraded I was expecting DAB.

MR STANLEY JOHNS 02/12/2016

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Helpful and informative salesperson. Friendly and relaxed atmosphere.
QN5. Customer comments (Disliked when purchasing car)	None
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Comments on Appearance & Presentation of Dealership	Bright and welcoming. Looks immaculate
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	Happy experience
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	Smooth drive and very comfortable car

MRS JEAN WHITING 24/11/2016

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	The usual professional, courteous and friendly service.
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Comments on Appearance & Presentation of Dealership	None
Q11. Offered a Test Drive	No
Q12. Test Drive Carried Out	No
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	They are very good at what they do.
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	It's a good car. What more can I say?

MR JOHN CLEPHAN 15/11/2016

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Quick and easy purchase
QN5. Customer comments (Disliked when purchasing car)	Nothing
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Comments on Appearance & Presentation of Dealership	Nothing to comment on
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	The purchase was perfect
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	Love it

MR ALEC BROWN 15/11/2016

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Everything about the dealership to the salesman was superb
QN5. Customer comments (Disliked when purchasing car)	Asked for a deposit in cash but no pre warming at the start of the process
QA70a. General Appearance & Presentation of Dealership	10
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QA29. Vehicle Satisfaction	10

MISS TONISHA PETTICAN 21/11/2016

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Nothing particular - everything seemed very professional
QN5. Customer comments (Disliked when purchasing car)	Nothing
QA70a. General Appearance & Presentation of Dealership	10
Q11. Offered a Test Drive	No
Q12. Test Drive Carried Out	No
Q15. Handed Over on Agreed Date	Yes, before the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	Everything was done to help me decide which model to go with
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	What I expected

14/11/2016 MR DERRICK HASTINGS

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QA29. Vehicle Satisfaction	10

14/11/2016 ANON

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Help in understanding the new car and having testdrive
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Comments on Appearance & Presentation of Dealership	excelent
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	I have used dealership for many years because of excelentservice
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	The car meets my expentations

31/10/2016 MR GEORGE PEARSON

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Friendly salesman
QN5. Customer comments (Disliked when purchasing car)	The damage to the door sill
QA70a. General Appearance & Presentation of Dealership	10
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	Yes
Q23. Specify Problems	Car poorly valetted. Left front door sill had deep score down to primer.
Q24a. Problems Resolved	YES, all of the problems were resolved
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	Salesman was friendly, helpful, knowledgeable and eager to please
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	Big improvement on previous model

20/10/2016 - MR PAUL THOMSON - Model: 3008

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	9
QA31. Recommend Dealer	10
QN5. Customer comments (Disliked when purchasing car)	None
QA70a. General Appearance & Presentation of Dealership	9
QA71a. Comments on Appearance & Presentation of Dealership	No
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	9
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	9
QC27. Professional Skills	8
QC28. Customer Care	9
QC29. Relationship with Dealership - Reason for ratings	Always a good service
QA29. Vehicle Satisfaction	9
QA29a. Vehicle Satisfaction - Reason for ratings	As expected

20/10/2016 - MR JAMES LINDSAY - Model: 208

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	No pressure and plenty of time to answer any questions which were all answered immediately
QN5. Customer comments (Disliked when purchasing car)	Nothing
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Comments on Appearance & Presentation of Dealership	All Spick and Span - well impressed
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	This is my second Peugeot from this dealership - nothing but good things to say - with the friendliness of all staff encountered - in both Sales and Service departments
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	This is an basically an improvement to my last car from Peugeot and I was extremely pleased with my previous car. The new car benefits from 2 basic improvements in both Sat Nav (full postcode search) and LED lights (very powerful and clear)

19/10/2016 - MR CHRIS DUFFY - Model: 508

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Liz Almond was very knowledgeable on the options available during the purchase, and did a demonstration of the features in a similar car. We weren't pressured into buying. The hand over went smoothly and on time, Liz set up the radio and gave us a guide of the touch screen. As the collection was on my wife's birthday, Liz arranged a large red bow and balloon, this was a nice touch, and my wife was very pleased.
QN5. Customer comments (Disliked when purchasing car)	There were no bad points
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Comments on Appearance & Presentation of Dealership	We have dealt with Gateway Crewe in the past, the Manager remembered from several years ago, the set up is excellent.
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	No
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	No
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	No high pressure sales talk. Liz was very friendly, knowledgeable on the cars and options on purchase, nothing was too much trouble. We were recognised by the manager.
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	It has many additional features compared to the 2009 Citroen C1 which we traded in, its also a very nice drive.

19/10/2016 - MRS CAROL HUMPHREYS - Model: 108

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	The personal touch and everything was ready for me. Keith was very professional
QN5. Customer comments (Disliked when purchasing car)	None
QA70a. General Appearance & Presentation of Dealership	10
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	This is seventh car from this dealership and they have always been courteous and it has been a pleasure doing business with them.
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	Excellent to drive and love the retractable roof.

16/10/2016 - SHEENA MCCAIGUE - Model: 108

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QA70a. General Appearance & Presentation of Dealership	10
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	No
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QA29. Vehicle Satisfaction	10

15/10/2016 - MR STUART BARKER - Model: New 308

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QA70a. General Appearance & Presentation of Dealership	10
Q11. Offered a Test Drive	No
Q12. Test Drive Carried Out	No
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	9
QC28. Customer Care	10
QA29. Vehicle Satisfaction	10

14/10/2016 - ANONYMOUS

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Everything
QN5. Customer comments (Disliked when purchasing car)	Nothing
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Comments on Appearance & Presentation of Dealership	No
Q11. Offered a Test Drive	No
Q12. Test Drive Carried Out	No
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	No
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	Friendly

13/10/2016 - MRS CAROLINE JEAVONS - Model: 108

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	The friendliness of all staff
QN5. Customer comments (Disliked when purchasing car)	None
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Comments on Appearance & Presentation of Dealership	No
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	No
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	They always treat us with care giving a good deal in a professional manner
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	It was as expected

13/10/2016 - ANN ROBBINS - Model: 108

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QA70a. General Appearance & Presentation of Dealership	10
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QA29. Vehicle Satisfaction	10

13/10/2016 - CHLOE BECKETT - Model: 208

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QA70a. General Appearance & Presentation of Dealership	10
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QA29. Vehicle Satisfaction	10

12/10/2016 - ANONYMOUS

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Friendly and helpful staff
QA70a. General Appearance & Presentation of Dealership	10
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	No
Q15. Handed Over on Agreed Date	Yes, before the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QA29. Vehicle Satisfaction	10

11/10/2016 - HANNAH JONES - Model: 208

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	All
QA70a. General Appearance & Presentation of Dealership	10
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, before the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QA29. Vehicle Satisfaction	10

07/10/2016 - ANONYMOUS

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QA70a. General Appearance & Presentation of Dealership	10
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QA29. Vehicle Satisfaction	10

07/10/2016 - ANONYMOUS

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	information given, test drive and the conditions of buying the 7 days free insurance.
QN5. Customer comments (Disliked when purchasing car)	none
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Comments on Appearance & Presentation of Dealership	shed over the cars on viewing. not nice when its raining or showering lightly.
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	9
QC29. Relationship with Dealership - Reason for ratings	very professional honest and gives all the information both plus and minus issues in the car concerned
QA29. Vehicle Satisfaction	9
QA29a. Vehicle Satisfaction - Reason for ratings	very good small car but feel to little when i am used to bigger models.

MR VENGESAI JONGWE 03/10/2016

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QA70a. General Appearance & Presentation of Dealership	10
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	No
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QA29. Vehicle Satisfaction	10

MRS JACQUAY MOULTON 04/10/2016

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Professional experience
QA70a. General Appearance & Presentation of Dealership	9
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	No
Q15. Handed Over on Agreed Date	Yes, before the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	Professional experience
QA29. Vehicle Satisfaction	10

MRS JUDITH LATHAM 04/10/2016

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Friendliness of sales staff.
QA70a. General Appearance & Presentation of Dealership	10
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	No
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	Satisfaction with the whole process
QA29. Vehicle Satisfaction	10

27/09/2016 - WHALLEY MRS PAMELA - Model: 2008

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Efficient way Kieth dealt with the purchase & handover he is always proficient businesslike but very friendly with it that's one of the reasons we keep coming back to Peugeot apart from loving the car!!! Thanks Kieth always good to have a new car off you. Many thanks Kate & Nigel Edwards
QN5. Customer comments (Disliked when purchasing car)	Nothing to dislike.
QA70a. General Appearance & Presentation of Dealership	10
Q11. Offered a Test Drive	No
Q12. Test Drive Carried Out	No
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	Good solid cars finished off to a high spec inside & out sales, maintenance & follow up are excellent.
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	Love the 208 GTIS performance & everything about it

24/09/2016 - EDWARDS MR NIGEL - Model: 208

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Keith is very pleasant and considerate. He made the time to see me when it was convenient to me at a minutes notice. Keith always returned my calls when he said he would. he ensured i was happy with all the details and that i understood all of the controls on my new car. Before finalising the sale (week before) he showed me other models to make sure i was completely happy with my purchase. i never fely pressured at anytime.
QN5. Customer comments (Disliked when purchasing car)	Nothing.
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Comments on Appearance & Presentation of Dealership	Gateway crewe is a very pleasant place to go t. I did not feel intimidated by the salesman (to a woman) and i was made to feel welcome at every visit. The sales staff made a point of remembering my name which is very important i believe.
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	Kind, considerate, knowledgeable,non-patronising. Patient and not pushy. General all round nice guy who ensured I was happy with my purchase.
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	i love Peugeots! Everything is in the right place. easy to drive. comfortable. Looks great. great price.

24/09/2016 - MORRIS MS JACQUELINE - Model: 208

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Staff are always very friendly and helpful. Have purchased several cars from this outlet.
QN5. Customer comments (Disliked when purchasing car)	Nothing
QA70a. General Appearance & Presentation of Dealership	9
QA71a. Comments on Appearance & Presentation of Dealership	The showroom and customer service areas are always VERY clean and tidy. Access through the main door is a little difficult.
Q11. Offered a Test Drive	No
Q12. Test Drive Carried Out	No
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	No
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	This is my third car purchased from this dealership so I just think this speaks for itself.
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	This is my fifth Peugeot 307/308 have always been very satisfied with the quality of the vehicles.

16/09/2016 - HUBBALL MISS DIANE - Model: New 308

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Friendliness and helpfulness
QN5. Customer comments (Disliked when purchasing car)	N/A
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Comments on Appearance & Presentation of Dealership	N/A
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	Helpfulness and friendliness
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	Great machine and loving it!

08/09/2016 - MR DAVID BREHAUT - Model: New 308

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Keith, our dealer, was really friendly and helpful and answered any questions or queries we had
QN5. Customer comments (Disliked when purchasing car)	Nothing
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Comments on Appearance & Presentation of Dealership	It was brilliant the way it was!
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	No
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	Keith was fantastic! He informed us of all the options available to us, he also was very informative and really sold the car well. Keith was also bet friendly and approachable, he's also been in contact to check that everything is good with the car
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	The entire experience was fabulous and I adore the car, it is perfect!!

02/09/2016 - VOIRREY QUAYLE - Model: 108

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Nathan did a very good job ,making sure we understood the workings of the car.
QA70a. General Appearance & Presentation of Dealership	10
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, before the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	Excellent service
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	Very happy with the car.

05/09/2016 - MR RAYMOND PLATT - Model: 208

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Everything was ready and the hand over was very clear
QN5. Customer comments (Disliked when purchasing car)	Amount of paper being used
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Comments on Appearance & Presentation of Dealership	Na
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	Friendly and supportive thought process
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	Love the car

24/08/2016 - WEBSTER MISS RACHEL - Model: 2008

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	The sort of customer service I expect.
QA70a. General Appearance & Presentation of Dealership	10
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	9
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	Good customer experience and tolerance of our children investigating the showroom cars
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	Had no problems so far

15/08/2016 - ANONYMOUS

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	9
QA31. Recommend Dealer	8
QN3. Customer comments (Liked when purchasing car)	The lady who sold the car to me was very personable and appeared genuine.
QN5. Customer comments (Disliked when purchasing car)	1.I was told that the 'decals' would arrive the following week - 3 weeks on and they are still not here!! 2.When I ring to speak to someone an irritating voice delivers a message of how good the garage is.....yes it is good but I don't want to hear it each time I ring
QA70a. General Appearance & Presentation of Dealership	9
QA71a. Comments on Appearance & Presentation of Dealership	No
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	No
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	9
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	8
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	The lady was very helpful BUT I had already had another Peugeot for 10 years prior so knew just what I wanted
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	As stated before I just love the small Peugeot and this new one is even better.

15/08/2016 - DAVIES MRS SYLVIA - Model: 108

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QA70a. General Appearance & Presentation of Dealership	10
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	No
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	9
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QA29. Vehicle Satisfaction	10

12/08/2016 - MR AYDEN CLAY - Model: 108

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	friendly and confident manager felt as though we were important and not just anyone.
QN5. Customer comments (Disliked when purchasing car)	none
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Comments on Appearance & Presentation of Dealership	no
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	Well advised and friendly sales man. Matthew
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	the last 2 cars purchased 206 and 207 were both reliable cars and we hope the 208 will be the same. friendly well informed team at Crewe

06/08/2016 - MR GEOFFERY MINALL - Model: 208

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Everything was explained and shown, my favourite radio programmes were put in for me and also got me to do one as well. My mobile was connected for me and shown how it works. Couldn't fault anything.
QN5. Customer comments (Disliked when purchasing car)	None
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Comments on Appearance & Presentation of Dealership	No, it couldn't be a more pleasant and friendly environment.
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	Honesty, always knowing that they listen and treat us in a very personal, professional and friendly manner.
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	It gives us everything we require, very comfortable and easy to operate. Not too high of the ground for me to get into but better for my husband with artificial knees to get in and out of.

27/07/2016 - MRS WENDY HEYHOE - Model: 2008

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Good knowledge
QA70a. General Appearance & Presentation of Dealership	10
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	Yes
Q23. Specify Problems	roof bars hadn't arrived
Q24a. Problems Resolved	NO, but these problems are in the process of being resolved
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	firendly, knowledgable
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	good to drive, great sat nav

17/07/2016 - ANONYMOUS

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Keith Lloyd is very easy going and thorough in explaining the procedure. The exchange was within a week as he promised.
QN5. Customer comments (Disliked when purchasing car)	None.
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Comments on Appearance & Presentation of Dealership	No.
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	No
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	This is my second purchase and the service the first time round was also swift and efficient hence the return this year.
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	The car is brand new.

15/07/2016 - MISS ELIZABETH BUCKLEY - Model: 208

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	All paperwork was ready, the car was ready and no hanging about.
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Comments on Appearance & Presentation of Dealership	The pillars in front of the building make it awkward when entering the building, a revised layout which automatically draws you to enter the showroom between the two pillars instead of shuffling behind them would help. When you park your car there is no direct eye line to the entrance doors to draw you into the showroom.
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	Very informative and understood what I was looking for when buying my next car
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	It was just as I expected no surprises

15/07/2016 - MR MARK O'NEILL - Model: 208

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	8
QA31. Recommend Dealer	8

15/07/2016 - ANONYMOUS

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Friendly atmosphere in the showroom . Salesman was welcoming and allowed us the time and respect to purchase in a timely manner
QN5. Customer comments (Disliked when purchasing car)	Not enough mention on parts or accessories that we could have purchased
QA70a. General Appearance & Presentation of Dealership	8
QA71a. Comments on Appearance & Presentation of Dealership	Ceiling tiles were missing
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, before the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	Local and friendly
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	Car was presented in clean and tidy manner

13/07/2016 - REBEKKA PATTERSON - Model: 108

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Always personal professional service with consideration of the customers needs.
QN5. Customer comments (Disliked when purchasing car)	none
QA70a. General Appearance & Presentation of Dealership	10
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	Always puts the customer first and always attention to detail.
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	Vehicle is everything I expected and more.

08/07/2016 - MR NEIL ROBERTS - Model: 208

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	The speed of which the particular make and model of car I wanted was found.
QN5. Customer comments (Disliked when purchasing car)	Did not dislike anything.
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Comments on Appearance & Presentation of Dealership	No
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	No
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	No
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	Very good service.
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	Exceeding expectations very pleased.

20/06/2016 - EMMA GRIMES - Model: 208

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Everything was on time, fast, and friendly.
QN5. Customer comments (Disliked when purchasing car)	There was nothing I was unhappy with.
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Comments on Appearance & Presentation of Dealership	A slightly larger seating area due to some individuals standing when waiting, however we were seated comfortably.
Q11. Offered a Test Drive	No
Q12. Test Drive Carried Out	No
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	Very friendly, approachable and helpful.
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	Love my new car!

20/06/2016 - KEIRA YOUNG - Model: 108

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Attention to detail and desire to please
QA70a. General Appearance & Presentation of Dealership	10
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	No
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	Long standing dealings
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	Comfort,performance and handling

16/06/2016 - ANONYMOUS

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Very good customer service Very knowledgable about the car Genuine customer care shown Friendly, professional environment
QN5. Customer comments (Disliked when purchasing car)	N/a
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Comments on Appearance & Presentation of Dealership	Clean and welcoming environment
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	Really happy with the car and the customer service at the dealership
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	Meets all my needs and required budget

15/06/2016 - ANONYMOUS

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	it was very efficent
QN5. Customer comments (Disliked when purchasing car)	there was nothing to dislike
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Comments on Appearance & Presentation of Dealership	no everything was good
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	very efficient
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	very comfortable to drive

13/06/2016 - MR DEREK BYRNE - Model: 2008

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Friendly staff. Good deals.
QN5. Customer comments (Disliked when purchasing car)	Took a long time.
QA70a. General Appearance & Presentation of Dealership	10
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	8
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	Happy with the sales people. The car had been valeted prior to pick up, however the inside of the windscreen wasn't particularly clean. Mostly visible in the sun.
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	Car is as expected.

13/06/2016 - ANONYMOUS

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Keith spent time showing me the layout of the car,set my phone up to work through the system,explained where the lights were,really helpful for me, a lady picking a new car up on her own.
QA70a. General Appearance & Presentation of Dealership	10
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	Keith was excellent,very pleasant,easy to talk to,explained everything well,feel confident if ever there was a problem he would sort straight away.
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	Love the car,love the interior, nice to drive. Wish I had changed my car sooner!

11/06/2016 - TRACY WAKELING - Model: 208

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Friendliness, knowledge
QN5. Customer comments (Disliked when purchasing car)	None
QA70a. General Appearance & Presentation of Dealership	9
QA71a. Comments on Appearance & Presentation of Dealership	No
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	No
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	Bought from them before, and developed good relationship.
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	It is everything described by Peugeot and test rides by motor magazines

08/06/2016 - MR ANTHONY WALKER - Model: 208

Question	Response
F1. Present at Purchase AND Handover	YES, at both purchase and handover
QA1. Overall Satisfaction	10
QA31. Recommend Dealer	10
QN3. Customer comments (Liked when purchasing car)	Excellent all round service
QN5. Customer comments (Disliked when purchasing car)	Nil
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Comments on Appearance & Presentation of Dealership	Nil
Q11. Offered a Test Drive	Yes
Q12. Test Drive Carried Out	Yes
Q15. Handed Over on Agreed Date	Yes, on the agreed date
QC14. Presentation of Vehicle at Handover	10
Q18. Problems on Day of Handover	No
Q25. Contacted By Dealer	Yes
QC26. General Attitude of Sales Executive	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Relationship with Dealership - Reason for ratings	Excellent service,knowledgeable
QA29. Vehicle Satisfaction	10
QA29a. Vehicle Satisfaction - Reason for ratings	My wife loves the vehicle

02/06/2016 - DR DELON BENGTSON - Model: 3008

Question	Response
F1. Present for Drop Off and Collection	Only at the time of collection
Q0. Type of Work	Oil change or a routine servicing
QA3. Collection Satisfaction	10
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	10
QN3. Customer comments (Liked about service provided)	Made to feel that nothing was too much trouble & staff take pride in their work.. When we went out to collect car, birds gad messed on car after it had been cleaned & Sheree even jet washed it personally to remove dirt.
QA70a. General Appearance & Presentation of Dealership	10
Q13. Work Done On Time	Yes
Q13b. Alternative transport offered	NO, but I did not need it
Q21. Did You Have to Pay	YES, for all of the work carried out
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC28. Customer Care	9
QC29. Transparency of Information	10
QC30. Relationship with Dealership - Reason for ratings	Always received excellent service

27/07/2016 - MR BARRY HIGGINBOTTOM - Model: 207

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	A recall Electrical or electronic repair
QA1. Overall Satisfaction	10
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	10
QN3. Customer comments (Liked about service provided)	Welcomed & treated with respect. Nothing was too much trouble....
QN5. Customer comments (Disliked about service provided)	No dislikes...first class service in every respect
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):	No
Q11. Visual Inspection	Yes
Q13. Work Done On Time	Yes
Q13b. Alternative transport offered	YES, it was offered spontaneously
Q21. Did You Have to Pay	YES, for all of the work carried out
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	YES, I returned to the approved repairer
Q24a. Why Not Fixed First Time	Problem is still apparent
Q24b. Specify Problems	Warning light on dashboard keeps suggesting a problem with coolant
QB24a. Resolution of the problem after the return to the workshop	Yes, all the problems have been resolved
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Transparency of Information	10
QC30. Relationship with Dealership - Reason for ratings	She looked smart, treated me as if I mattered, friendly and told me about the servicing plan which I have signed up to so that all future servicing costs are covered in advance

23/07/2016 - MISS LINDA PALIN - Model: RCZ

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	Mechanical Repair
QA1. Overall Satisfaction	10
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	10
QN3. Customer comments (Liked about service provided)	Prompt, solved problems and cleaned car
QA70a. General Appearance & Presentation of Dealership	9
Q11. Visual Inspection	Yes
Q13. Work Done On Time	Yes
Q13b. Alternative transport offered	NO, but I did not need it
Q21. Did You Have to Pay	NO, I did not pay for anything
Q21a. How Was Cost Covered	Don't Know
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	9
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Transparency of Information	9

22/07/2016 - MR STEWART ROBERTS - Model: 207

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	A recall
QA1. Overall Satisfaction	10
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	10
QN3. Customer comments (Liked about service provided)	Very frendly made you welcome from the start suplied with drinks and papers to read.very satisfied with the service. 10 out of 10.
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):	Non at all very pleasing surrounding well maintained.
Q11. Visual Inspection	Yes
Q13. Work Done On Time	Yes
Q13b. Alternative transport offered	YES, it was offered spontaneously
Q21. Did You Have to Pay	NO, I did not pay for anything
Q21a. How Was Cost Covered	Manufacturer's warranty
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Transparency of Information	10
QC30. Relationship with Dealership - Reason for ratings	I recieved very good service.,

22/07/2016 - ANONYMOUS

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	An MOT
QA1. Overall Satisfaction	10
QA26. Recommend Dealer	1
QA27. Return to this Dealer for Servicing/Repairs	1
QN3. Customer comments (Liked about service provided)	Friendly staff
QN5. Customer comments (Disliked about service provided)	I had to spend a long time with a member of staff to sort out an issue with my service plan, I feel this could have been effectively sorted out previously, this did not appear to be a fault of the staff there but rather staff at Emac?
QA70a. General Appearance & Presentation of Dealership	10
Q11. Visual Inspection	No
Q13. Work Done On Time	Yes
Q13b. Alternative transport offered	NO, but I did not need it
Q21. Did You Have to Pay	YES, for all of the work carried out
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Transparency of Information	10
QC30. Relationship with Dealership - Reason for ratings	The staff are very helpful and friendly

22/07/2016 - ANONYMOUS

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	An MOT
QA1. Overall Satisfaction	10
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	10
QN3. Customer comments (Liked about service provided)	As ever the staff are extremely friendly, polite and helpful. The waiting area is very comfortable with hot coffee, biscuits, papers, magazines and TV.
QN5. Customer comments (Disliked about service provided)	None
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):	None
Q11. Visual Inspection	Yes
Q13. Work Done On Time	Yes
Q13b. Alternative transport offered	YES, it was offered spontaneously
Q21. Did You Have to Pay	NO, I did not pay for anything
Q21a. How Was Cost Covered	Service contract/Extended Warranty
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Transparency of Information	10
QC30. Relationship with Dealership - Reason for ratings	They are consistently good, honest and reliable.

21/07/2016 - MRS WENDY HEYHOE - Model: 308

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	Oil change or a routine servicing
QA1. Overall Satisfaction	10
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	10
QN3. Customer comments (Liked about service provided)	all aspects were good.
QN5. Customer comments (Disliked about service provided)	none
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):	no
Q11. Visual Inspection	Yes
Q13. Work Done On Time	Yes
Q13b. Alternative transport offered	NO, but I did not need it
Q21. Did You Have to Pay	YES, for all of the work carried out
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Transparency of Information	10
QC30. Relationship with Dealership - Reason for ratings	good service

21/07/2016 - MR R KINSEY - Model: 208

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	Oil change or a routine servicing
QA1. Overall Satisfaction	10
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	10
QN3. Customer comments (Liked about service provided)	Comfortable waiting area with tv and coffee. Also I could work on my laptop while waiting
QN5. Customer comments (Disliked about service provided)	N/a
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):	None, it is always presentable
Q11. Visual Inspection	No
Q13. Work Done On Time	No time was agreed with the dealer
Q13b. Alternative transport offered	NO, but I did not need it
Q21. Did You Have to Pay	YES, for some of the work carried out
Q21a. How Was Cost Covered	Don't Know
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Transparency of Information	10
QC30. Relationship with Dealership - Reason for ratings	The dealer is always accommodating and helpful with suggestions

20/07/2016 - MR MARK ASTBURY - Model: 508

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	Oil change or a routine servicing
QA1. Overall Satisfaction	10
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	10
QN3. Customer comments (Liked about service provided)	Vehicle being cleaned inside & out.
QN5. Customer comments (Disliked about service provided)	None
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):	None
Q11. Visual Inspection	No
Q13. Work Done On Time	Yes
Q13b. Alternative transport offered	NO, but I did not need it
Q21. Did You Have to Pay	YES, for all of the work carried out
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Transparency of Information	10
QC30. Relationship with Dealership - Reason for ratings	When I booked agreed to let them have my vehicle all day but due to unforseen circumstances I needed it earlier which was noted and it was done by midday.

20/07/2016 - MR CHRIS TAITT - Model: New Partner VU

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	Oil change or a routine servicing
QA1. Overall Satisfaction	10
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	10
QN3. Customer comments (Liked about service provided)	Friendly calm atmosphere.
QN5. Customer comments (Disliked about service provided)	The rain!!!!!
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):	None
Q11. Visual Inspection	Yes
Q13. Work Done On Time	Yes
Q13b. Alternative transport offered	YES, it was offered spontaneously
Q21. Did You Have to Pay	NO, I did not pay for anything
Q21a. How Was Cost Covered	Service contract/Extended Warranty
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Transparency of Information	10
QC30. Relationship with Dealership - Reason for ratings	I was happy with all aspects

20/07/2016 - MRS RUTH PATTERSON - Model: 208

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	Oil change or a routine servicing
QA1. Overall Satisfaction	9
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	8
QN3. Customer comments (Liked about service provided)	Excellent service from desk personnel
QN5. Customer comments (Disliked about service provided)	Nothing really
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):	No ...was excellent
Q11. Visual Inspection	No
Q13. Work Done On Time	Yes
Q13b. Alternative transport offered	YES, after I asked for it
Q21. Did You Have to Pay	YES, for all of the work carried out
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC27. Professional Skills	8
QC28. Customer Care	9
QC29. Transparency of Information	9
QC30. Relationship with Dealership - Reason for ratings	Great people to deal

18/07/2016 - MR TOM MAIR - Model: 508

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	Oil change or a routine servicing
QA1. Overall Satisfaction	10
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	10
QN3. Customer comments (Liked about service provided)	Staff are very friendly and always go out of their way to met my needs
QN5. Customer comments (Disliked about service provided)	Nothing
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):	No
Q11. Visual Inspection	No
Q13. Work Done On Time	Yes
Q13b. Alternative transport offered	NO, but I did not need it
Q21. Did You Have to Pay	NO, I did not pay for anything
Q21a. How Was Cost Covered	Service contract/Extended Warranty
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC29. Transparency of Information	10
QC30. Relationship with Dealership - Reason for ratings	They listen and always take any concerns seriously

18/07/2016 - MRS SUSAN AITKEN - Model: New 308

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	Replacement of wearing parts
QA1. Overall Satisfaction	5
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	10
QN3. Customer comments (Liked about service provided)	We are more than happy with the service usually provided, Sheree in particular is always brilliant, this is the first time we have ever had an issue in over 4 years of service from yourselves looking after 2 vehicles.
QN5. Customer comments (Disliked about service provided)	Problem was due to fact had been informed it would take half an hour to replace two tyres. It actually took over an hour which caused problems for me with another appointment I was committed to.
QA70a. General Appearance & Presentation of Dealership	10
Q11. Visual Inspection	Yes
Q13. Work Done On Time	No
Q13a. Informed of Delay	No
Q13b. Alternative transport offered	NO, but I did not need it
Q21. Did You Have to Pay	YES, for all of the work carried out
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Transparency of Information	5
QC30. Relationship with Dealership - Reason for ratings	No issues, generally speaking more than happy but on this one particular occasion the job was not completed within the time frame given

20/06/2016 - ANONYMOUS

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	Oil change or a routine servicing An MOT
QA1. Overall Satisfaction	10
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	10
QN3. Customer comments (Liked about service provided)	Your always made welcome
QA70a. General Appearance & Presentation of Dealership	10
Q11. Visual Inspection	Yes
Q13. Work Done On Time	No time was agreed with the dealer
Q13b. Alternative transport offered	NO, but I did not need it
Q21. Did You Have to Pay	NO, I did not pay for anything
Q21a. How Was Cost Covered	Manufacturer's warranty
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Transparency of Information	10
QC30. Relationship with Dealership - Reason for ratings	I'm always made welcome and made to feel important

16/07/2016 - MR KENNETH MOSELEY - Model: 208

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	Mechanical Repair Other
Q0Com. Customer comments (other)	warranty
QA1. Overall Satisfaction	9
QA26. Recommend Dealer	9
QA27. Return to this Dealer for Servicing/Repairs	9
QA70a. General Appearance & Presentation of Dealership	9
Q11. Visual Inspection	Yes
Q13. Work Done On Time	No time was agreed with the dealer
Q13b. Alternative transport offered	NO, but I did not need it
Q21. Did You Have to Pay	NO, I did not pay for anything
Q21a. How Was Cost Covered	Manufacturer's warranty
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	9
QC27. Professional Skills	10
QC28. Customer Care	9
QC29. Transparency of Information	9

15/07/2016 - ANONYMOUS

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	An MOT
QA1. Overall Satisfaction	10
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	10
QN3. Customer comments (Liked about service provided)	Staff always are expecting me, know my name and why I'm there.
QN5. Customer comments (Disliked about service provided)	None
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):	None, they have an area with seats, TV and papers plus drinks and a toilet, all the things I want while I'm waiting.
Q11. Visual Inspection	No
Q13. Work Done On Time	Yes
Q13b. Alternative transport offered	NO, but I did not need it
Q21. Did You Have to Pay	NO, I did not pay for anything
Q21a. How Was Cost Covered	Service contract/Extended Warranty
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Transparency of Information	10
QC30. Relationship with Dealership - Reason for ratings	Everything works.

15/07/2016 - MRS VICKY MCADAM - Model: 208

Question	Response
F1. Present for Drop Off and Collection	No, neither at the time of drop off, nor at the time of collection
F1bis. Collection And Delivery by the Dealer	Yes
Q0. Type of Work	Electrical or electronic repair
QA1. Overall Satisfaction	10
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	10
QN3. Customer comments (Liked about service provided)	All good
QN5. Customer comments (Disliked about service provided)	None
Q13. Work Done On Time	Yes
Q13b. Alternative transport offered	NO, but I did not need it
Q21. Did You Have to Pay	NO, I did not pay for anything
Q21a. How Was Cost Covered	Manufacturer's warranty
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Transparency of Information	10
QC30. Relationship with Dealership - Reason for ratings	They are delivering the service that was promised.

13/07/2016 - POLICE WORKSHOPS - Model: 208

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	Oil change or a routine servicing An MOT
QA1. Overall Satisfaction	10
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	10
QN3. Customer comments (Liked about service provided)	Everything went smoothly, no complaints at all
QA70a. General Appearance & Presentation of Dealership	10
Q11. Visual Inspection	Yes
Q13. Work Done On Time	Yes
Q13b. Alternative transport offered	YES, it was offered spontaneously
Q21. Did You Have to Pay	NO, I did not pay for anything
Q21a. How Was Cost Covered	Other
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Transparency of Information	10
QC30. Relationship with Dealership - Reason for ratings	Everything went to plan right from the initial call up to when I collected the vehicle after the MOT and Service had been carried out. Very helpful and informative staff

13/07/2016 - MRS HELEN LOUISE MAHER - Model: Expert

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	Oil change or a routine servicing
QA1. Overall Satisfaction	10
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	10
QN3. Customer comments (Liked about service provided)	Someone took me back to work. I was given a full explanation of what had been done
QN5. Customer comments (Disliked about service provided)	Nothing
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):	no
Q11. Visual Inspection	No
Q13. Work Done On Time	Yes
Q13b. Alternative transport offered	YES, it was offered spontaneously
Q21. Did You Have to Pay	NO, I did not pay for anything
Q21a. How Was Cost Covered	Service contract/Extended Warranty
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Transparency of Information	10
QC30. Relationship with Dealership - Reason for ratings	Good service and friendly staff

13/07/2016 - MISS RUTH GRIMSHAW - Model: 208

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	Oil change or a routine servicing
QA1. Overall Satisfaction	10
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	10
QN3. Customer comments (Liked about service provided)	I liked everything about the service i recieved from the service department, from when i arrived Sheree Kirk looked after me very very well,this dealership is a really nice enviroment and i would 100% recommend them to anyone!
QN5. Customer comments (Disliked about service provided)	Nothing at all
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):	No
Q11. Visual Inspection	No
Q13. Work Done On Time	Yes
Q13b. Alternative transport offered	NO, but I did not need it
Q21. Did You Have to Pay	YES, for all of the work carried out
Q23. Follow up contact from dealership	No
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Transparency of Information	10
QC30. Relationship with Dealership - Reason for ratings	Lovely friendly polite staff who look after you very well

13/07/2016 - MR DARYL GATER - Model: 208

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	Oil change or a routine servicing
QA1. Overall Satisfaction	10
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	10
QN3. Customer comments (Liked about service provided)	Sherrie, was so warm and welcoming and made me feel like a valued customer. She is a delight to PEugeot
QN5. Customer comments (Disliked about service provided)	None
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):	Everyone is so friendly at Crewe Peugeot, and that's why I won't take my car to any other dealership.
Q11. Visual Inspection	Yes
Q13. Work Done On Time	Yes
Q13b. Alternative transport offered	NO, but I did not need it
Q21. Did You Have to Pay	NO, I did not pay for anything
Q21a. How Was Cost Covered	Service contract/Extended Warranty
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Transparency of Information	10
QC30. Relationship with Dealership - Reason for ratings	I'm very well looked after by the team in Crewe

11/07/2016 - MISS CATHERINE BROAD - Model: 108

Question	Response
F1. Present for Drop Off and Collection	No, neither at the time of drop off, nor at the time of collection
F1bis. Collection And Delivery by the Dealer	Yes
Q0. Type of Work	Oil change or a routine servicing
QA1. Overall Satisfaction	10
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	10
QN3. Customer comments (Liked about service provided)	General information and courtesy from staff.
QN5. Customer comments (Disliked about service provided)	None
Q13. Work Done On Time	Yes
Q13b. Alternative transport offered	NO, but I did not need it
Q21. Did You Have to Pay	NO, I did not pay for anything
Q21a. How Was Cost Covered	Other
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Transparency of Information	10
QC30. Relationship with Dealership - Reason for ratings	Never had any cause for concern.

09/07/2016 - MRS DIANE PIGGIN - Model: 3008

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	Oil change or a routine servicing
QA1. Overall Satisfaction	10
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	10
QN3. Customer comments (Liked about service provided)	the wash and vacuum and friendly staff
QN5. Customer comments (Disliked about service provided)	none
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):	no
Q11. Visual Inspection	No
Q13. Work Done On Time	Yes
Q13b. Alternative transport offered	NO, but I did not need it
Q21. Did You Have to Pay	NO, I did not pay for anything
Q21a. How Was Cost Covered	Other
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Transparency of Information	10

09/07/2016 - MISS MEGAN CARLIN - Model: 208

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	An MOT
QA1. Overall Satisfaction	10
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	10
QN3. Customer comments (Liked about service provided)	Courtesy of staff. Speed of MOT.
QN5. Customer comments (Disliked about service provided)	None
QA70a. General Appearance & Presentation of Dealership	7
QA71a. Customer comments (Comments about the general appearance of the dealer premises):	Out of Date Poster in customer waiting area
Q11. Visual Inspection	No
Q13. Work Done On Time	No time was agreed with the dealer
Q13b. Alternative transport offered	NO, but I did not need it
Q21. Did You Have to Pay	YES, for all of the work carried out
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Transparency of Information	10
QC30. Relationship with Dealership - Reason for ratings	Trusted Service

08/07/2016 - MR THOMAS GLOVER - Model: 207

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	Replacement of wearing parts
QA1. Overall Satisfaction	10
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	10
QN3. Customer comments (Liked about service provided)	I can wait in a comfortable area for the work to be completed and I can get on with my own computer work. Coffee or tea available free of charge. Friendly staff.
QA70a. General Appearance & Presentation of Dealership	10
Q11. Visual Inspection	No
Q13. Work Done On Time	Yes
Q13b. Alternative transport offered	NO, but I did not need it
Q21. Did You Have to Pay	YES, for all of the work carried out
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Transparency of Information	10
QC30. Relationship with Dealership - Reason for ratings	Our cars, both bought new from this dealer have never let us down. This over a period of 7 to 8 years. Service reception staff are very professional and friendly.

07/07/2016 - MR IAN GASKELL - Model: 407

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	A recall
QA1. Overall Satisfaction	9
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	9
QN3. Customer comments (Liked about service provided)	Friendly staff and lovely welcome and service
QN5. Customer comments (Disliked about service provided)	My only issue was when offered a wash and vac they only washed the car, inside wasn't touched.
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):	A decent coffee / tea machine in the waiting area rather than an old filter machine with no milk
Q11. Visual Inspection	No
Q13. Work Done On Time	Yes
Q13b. Alternative transport offered	NO, but I did not need it
Q21. Did You Have to Pay	NO, I did not pay for anything
Q21a. How Was Cost Covered	Preventative action (a recall)
Q23. Follow up contact from dealership	No
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Transparency of Information	10
QC30. Relationship with Dealership - Reason for ratings	Excellent customer service from staff, the gentleman that greeted me was presentable and very polite and pointed me in the direction of the device desk. The lady I met there was very friendly

06/07/2016 - MISS HAYLEY SUTHERLAND - Model: 307

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	An MOT
QA1. Overall Satisfaction	10
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	10
QA70a. General Appearance & Presentation of Dealership	10
Q11. Visual Inspection	No
Q13. Work Done On Time	Yes
Q13b. Alternative transport offered	YES, it was offered spontaneously
Q21. Did You Have to Pay	NO, I did not pay for anything
Q21a. How Was Cost Covered	Service contract/Extended Warranty
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Transparency of Information	10

06/07/2016 - MR CHRIS STEELE - Model: 208

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	Oil change or a routine servicing Electrical or electronic repair
QA1. Overall Satisfaction	10
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	10
QN3. Customer comments (Liked about service provided)	Satisfaction; polite staff
QN5. Customer comments (Disliked about service provided)	N/A
Q13b. Alternative transport offered	YES, it was offered spontaneously
Q21. Did You Have to Pay	YES, for all of the work carried out
Q23. Follow up contact from dealership	No
Q24. Return to Workshop	NO, but I intend to do so
Q24a. Why Not Fixed First Time	Problem is still apparent
Q24b. Specify Problems	Electrical fault with the radio
QC26. General Attitude of Service Team	10
QC28. Customer Care	10
QC29. Transparency of Information	10

04/07/2016 - MRS MAUREEN BASU - Model: 208

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	An MOT
QA1. Overall Satisfaction	9
QA26. Recommend Dealer	9
QA27. Return to this Dealer for Servicing/Repairs	4
QN3. Customer comments (Liked about service provided)	Nice reception and people working there
QN5. Customer comments (Disliked about service provided)	Price
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):	No
Q11. Visual Inspection	No
Q13. Work Done On Time	Yes
Q13b. Alternative transport offered	NO, but I did not need it
Q21. Did You Have to Pay	YES, for all of the work carried out
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Transparency of Information	10
QC30. Relationship with Dealership - Reason for ratings	They were nice

04/07/2016 - ANONYMOUS

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	Other
Q0Com. Customer comments (other)	Summer. Check
QA1. Overall Satisfaction	10
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	10
QN3. Customer comments (Liked about service provided)	Service. All. Round. Satisfaction
QA70a. General Appearance & Presentation of Dealership	10
Q11. Visual Inspection	Yes
Q13. Work Done On Time	Yes
Q13b. Alternative transport offered	NO, but I did not need it
Q21. Did You Have to Pay	YES, for all of the work carried out
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Transparency of Information	10
QC30. Relationship with Dealership - Reason for ratings	Polite. Service. On time.

02/07/2016 - MR IRVINE GRICE - Model: 208

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	Replacement of wearing parts Mechanical Repair Electrical or electronic repair
QA1. Overall Satisfaction	10
QA26. Recommend Dealer	9
QA27. Return to this Dealer for Servicing/Repairs	9
QA70a. General Appearance & Presentation of Dealership	10
Q11. Visual Inspection	No
Q13. Work Done On Time	No time was agreed with the dealer
Q13b. Alternative transport offered	NO, but I did not need it
Q21. Did You Have to Pay	YES, for some of the work carried out
Q21a. How Was Cost Covered	Service contract/Extended Warranty
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	YES, I returned to the approved repairer
Q24a. Why Not Fixed First Time	New problem arose
Q24b. Specify Problems	car broke down again on return from garage after work completed - different problem allegedly
QB24a. Resolution of the problem after the return to the workshop	No, only part of the problems have been resolved
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Transparency of Information	10

02/07/2016 - MRS ANITA LYNCH - Model: 207

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	Replacement of wearing parts
QA1. Overall Satisfaction	10
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	10
QA70a. General Appearance & Presentation of Dealership	10
Q11. Visual Inspection	No
Q13. Work Done On Time	Yes
Q13b. Alternative transport offered	NO, but I did not need it
Q21. Did You Have to Pay	YES, for all of the work carried out
Q23. Follow up contact from dealership	No
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Transparency of Information	10

01/07/2016 - ANONYMOUS

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	Oil change or a routine servicing
QA1. Overall Satisfaction	9
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	10
QA70a. General Appearance & Presentation of Dealership	10
Q11. Visual Inspection	No
Q13. Work Done On Time	No
Q13a. Informed of Delay	Yes
Q13b. Alternative transport offered	NO, but I did not need it
Q21. Did You Have to Pay	YES, for all of the work carried out
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC28. Customer Care	9
QC29. Transparency of Information	10

29/06/2016 - MR ANDREW SHEPHERD - Model: 208

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	Oil change or a routine servicing An MOT
QA1. Overall Satisfaction	10
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	10
QA70a. General Appearance & Presentation of Dealership	10
Q13. Work Done On Time	Yes
Q21. Did You Have to Pay	YES, for all of the work carried out
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Transparency of Information	10

29/06/2016 - ANONYMOUS

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	Oil change or a routine servicing
QA1. Overall Satisfaction	10
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	10
QN3. Customer comments (Liked about service provided)	All staff were courteous & polite & gave me an overview of the points involved in the recent servicing of my car
QN5. Customer comments (Disliked about service provided)	N / A
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):	N/A
Q11. Visual Inspection	No
Q13. Work Done On Time	Yes
Q13b. Alternative transport offered	NO, but I did not need it
Q21. Did You Have to Pay	YES, for all of the work carried out
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Transparency of Information	10
QC30. Relationship with Dealership - Reason for ratings	Fortunately, I have had no need for repairs to my vehicle, only servicing. However, as the car is still under warranty and the staff are extremely friendly and professional would be the reasons for my ratings of the dealer.

29/06/2016 - MR ERIC HANSEN - Model: 208

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	Replacement of wearing parts An MOT
QA1. Overall Satisfaction	10
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	10
QN3. Customer comments (Liked about service provided)	Very pleasant, informative and helpful staff
QN5. Customer comments (Disliked about service provided)	Very pleasant, informative and helpful staff
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):	no
Q11. Visual Inspection	No
Q13. Work Done On Time	Yes
Q13b. Alternative transport offered	NO, but I did not need it
Q21. Did You Have to Pay	YES, for all of the work carried out
Q23. Follow up contact from dealership	No
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC27. Professional Skills	10
QC28. Customer Care	10
QC29. Transparency of Information	10
QC30. Relationship with Dealership - Reason for ratings	Very pleasant, informative and helpful staff

29/06/2016 - MRS JEAN BRYAN - Model: 308

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	Other
Q0Com. Customer comments (other)	Summer check
QA1. Overall Satisfaction	10
QA26. Recommend Dealer	10
QN3. Customer comments (Liked about service provided)	Excellent service.
QA70a. General Appearance & Presentation of Dealership	10
QA71a. Customer comments (Comments about the general appearance of the dealer premises):	No.
Q11. Visual Inspection	No
Q13. Work Done On Time	Yes
Q13b. Alternative transport offered	NO, but I did not need it
Q21. Did You Have to Pay	YES, for all of the work carried out
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	NO, I have not needed to return
QC26. General Attitude of Service Team	10
QC30. Relationship with Dealership - Reason for ratings	Excellent service.

27/06/2016 - MR COLIN F SMITH - Model: 208

Question	Response
F1. Present for Drop Off and Collection	To drop off and collect your vehicle
Q0. Type of Work	Electrical or electronic repair
QA1. Overall Satisfaction	10
QA26. Recommend Dealer	10
QA27. Return to this Dealer for Servicing/Repairs	10
QN3. Customer comments (Liked about service provided)	friendlyness, courtesy, updating work in progress
QA70a. General Appearance & Presentation of Dealership	10
Q11. Visual Inspection	Yes
Q13. Work Done On Time	No time was agreed with the dealer
Q21. Did You Have to Pay	YES, for all of the work carried out
Q23. Follow up contact from dealership	Yes
Q24. Return to Workshop	YES, I returned to the approved repairer
Q24a. Why Not Fixed First Time	Other reason(s)
Q24b. Specify Problems	returned to have a faulty sensor wire replaced
QB24a. Resolution of the problem after the return to the workshop	Yes, all the problems have been resolved
QC26. General Attitude of Service Team

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Testimonials at Gateway Peugeot Crewe

The testimonials below are real feedback forms.

REVEREND DAVID HAMBLIN

MRS CHRISTINE DREDGE

MR CARALYN DUIGNAN

MR MICHAEL BAILEY

MR STEPHEN ROYLE

MR DAVID ARMSTRONG

MR SAMUEL COTTER

MR JAMES BEARD

MR REHAN SIDDIQUI

MR ANTONY SPENCER BARKER

MR TIMOTHY JONES

KATHRYN CHESTERS

MR GRAHAM SWINNERTON

POWER

RACHAEL ANN LEINKER

MR KEITH WOOLSTENCROFT

MR FRANK SKEITH

ANONYMOUS

Lois Woolley

MR KEITH WALKER

MR MICHAEL ROWBOTTOM

MR MARTIN STALEY

ANONYMOUS

ANONYMOUS

ANONYMOUS

ANON

MRS CHRISTINE MCGREGOR

MR HOWARD DIXON

MR DAVID MARTIN

MS CAROL THAKE

MR ANTHONY WARD

MRS SARAH CAIN

MR ANDREW BRUNTON

URSULA REEVES

ANONYMOUS

MR STEWART ROBERTS

ANON

SUSAN COLLINS

ANON

MRS STELLA ADCOCK

MR GORDON HEDDON

MR BRIAN MOLLEY

ZOE DODD

HELEN CAMPBELL

MR JACK PULLAN

MR CLIVE ATKINSON

MR MATTHEW ISHERWOOD

GEORGETTE BROOKES

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MR MELVYN BROWNELL

ELIZABETH SHIRLEY 19/12/2016

MRS PATRICIA JACKSON 15/12/2016

MR DAVID HARRISON 15/12/2016

MRS ELIZABETH HOW 09/12/2016

MRS MARGARET BOOTH 10/12/2016

MR BRIAN CARTER 14/12/2016

MR STANLEY JOHNS 02/12/2016

MRS JEAN WHITING 24/11/2016

MR JOHN CLEPHAN 15/11/2016

MR ALEC BROWN 15/11/2016

MISS TONISHA PETTICAN 21/11/2016

14/11/2016 MR DERRICK HASTINGS

14/11/2016 ANON

31/10/2016 MR GEORGE PEARSON

20/10/2016 - MR PAUL THOMSON - Model: 3008

20/10/2016 - MR JAMES LINDSAY - Model: 208

19/10/2016 - MR CHRIS DUFFY - Model: 508

19/10/2016 - MRS CAROL HUMPHREYS - Model: 108

16/10/2016 - SHEENA MCCAIGUE - Model: 108

15/10/2016 - MR STUART BARKER - Model: New 308

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